Airport Service Concierge

JSX; Naples (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

JSX is seeking a friendly, detail-oriented Airport Concierge to welcome Customers at check-in. You will ensure a seamless experience, maintain a tidy lounge, verify documents, and assist with baggage screening and DOT safety requirements.

Responsibilities include assisting with valet duties, coordinating with security, and supporting customers with timely service while upholding appearance standards. Candidates should have high school diploma and at least 2 years of customer service experience.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Must be able to travel often and lift up to 75 pounds.

Responsibilities

• Provide Customers with a seamless check-in experience and maintain a tidy lounge.
• Verify documents and ensure baggage screened and DOT safety requirements met.
• Assist with valet duties: driving, parking and returning customer vehicles.
• Oversee security protocols and coordinate with team to meet strict time and appearance standards.

Skills

Professionalism

Situational awareness

Calm under pressure

Clear communication

Computer literacy

Education

High School Diploma/GED

4-year college degree

Tools

Google Business

Microsoft Office

Job description

Job Description:

Job Summary:

You will be one of the first Crewmembers our Customers meet upon arrival to the station. Your priority is to provide Customers with an effortless and seamless check-in experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. Strong attention to detail is required; you are responsible to verify that all documents been properly vetted, baggage has been screened, and Customers are fit to fly. When assigned, you may be responsible for valet duties: driving, parking and retrieving customer vehicles, and assisting customers in and out of their vehicle during arrival and departure. On-time performance is imperative in this role. Strict adherence to time/attendance, and appearance standards are required.

Responsibilities/Day in the Life Tasks:

• Intermittent physical activity including bending, reaching and prolonged periods of standing
• Ability to occasionally lift 75+ pounds
• Must be able to work flexible shifts including early mornings, late nights, holidays and weekends
• All Airport Services Concierges (ASC) are trained as Ground Security Coordinators (GSC)
• Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed
• Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance
• Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty
• Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol
• Oversee all security protocols & processes, including but not limited to baggage & passenger screening.

Culture:

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world’s most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required:

Experience-

• High School Diploma/GED
• 2-years customer service

Licenses & Certifications-

• Valid drivers license

Knowledge, Skills, & Abilities-

• Remain professional, logical and level headed in all situations especially stressful situations.
• Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.
• Timeline focused with a high degree of calm urgency.
• Articulate and polished both verbally and visually.
• Knowledge of computer systems such as google business, Microsoft Office
• Computer Savvy

Preferred:

Experience-

• 4 year college degree
• 2 years Aviation or Airline/Airport operation experience
• Customer Service experience working with high end clients
• Travel Industry Experience

Basic Requirements:

• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
• Must be able to travel often
• Able to lift up to 75 pounds
• Intermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged periods of standing in addition to walking long distances
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
• Must be able to work both indoors and outdoors for an extended amount of time during cold/wet or hot conditions

We do whatever it takes:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Starting Compensation:

$18.00

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.