Airport Rental Agent – Sales & Customer Service

Budget; Provo (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Paid training

Job summary

Budget Car and Truck Rental of Utah is hiring an Airport Rental Agent at our Provo location. You will help travelers with rentals, explain options, process transactions, and ensure vehicles are ready for customers in a busy airport setting.

The role requires working 4:00 PM–12:00 AM, including weekends and Sundays. Responsibilities include assisting with reservations, preparing agreements, and upselling upgrades and protection products while delivering exceptional service in a fast-paced

Qualifications

• Assist customers with rental reservations, vehicle selection, pickups, returns, and exchanges.
• Explain rental options, upgrades, and optional protection products.
• Identify sales opportunities while providing excellent customer service.
• Address customer questions and resolve service concerns.
• Travel and airport environment experience helpful but not required.

Responsibilities

• Assist customers with rental reservations, vehicle selection, pickups, returns, and exchanges.
• Prepare rental agreements, process payments, and maintain accurate records.
• Explain rental options, upgrades, and optional protection products.
• Identify sales opportunities while providing excellent customer service.
• Address customer questions and resolve service concerns.
• Inspect vehicles and coordinate with fleet staff to maintain vehicle readiness.
• Follow company procedures and support daily airport operations.

Skills

Customer service

Sales

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Description

Budget Car and Truck Rental of Utah is hiring a dependable, customer-focused Airport Rental Agent for our Provo location. This position combines customer service, sales, and daily rental operations in a busy airport environment.

You'll help travelers with vehicle rentals, explain available options, process transactions, and ensure vehicles are ready for customers. The position requires availability for the 4:00 PM–12:00 AM shift, including weekends and Sundays.

Key Responsibilities

• Assist customers with rental reservations, vehicle selection, pickups, returns, and exchanges.
• Prepare rental agreements, process payments, and maintain accurate records.
• Explain rental options, upgrades, and optional protection products.
• Identify sales opportunities while providing excellent customer service.
• Address customer questions and resolve service concerns.
• Inspect vehicles and coordinate with fleet staff to maintain vehicle readiness.
• Follow company procedures and support daily airport operations.

What We Offer

• Competitive hourly pay plus performance incentives
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Paid training and advancement opportunities
• Supportive, team-focused work environment

Previous experience in car rental, retail sales, hospitality, hotel services, or customer service is helpful but not required. We provide training for motivated candidates.

Employment is contingent upon successfully completing applicable background and drug screening requirements. Driving history requirements apply, including no more than two accidents or driving incidents within the past three years. Applicants under 21 must have a clean driving record.

About Us

We are a family-owned and operated rental car business with over 45 years of experience. We offer the resources of a nationally recognized rental brand with the personal approach of a local company. We are looking for team members who want to grow their skills and contribute to a successful operation.

Requirements

• High school diploma or equivalent
• At least 18 years old
• Valid driver's license with an acceptable driving record
• Authorized to work in the United States
• Strong communication, customer service, and problem-solving skillsComfortable with sales, multitasking, and working in a fast-paced environment
• Available to consistently work 4 PM–12 AM, including weekends and Sundays