Airport Ramp Supervisor: Customer Service & Flight Perks

Unifi Aviation, LLC; North Canton (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

Unifi Aviation, LLC is seeking an Airport Ramp/Customer Service Supervisor for CAK in North Canton, OH. This full-time, non-exempt role oversees a team of agents handling arrivals, check-in, boarding, and baggage services, ensuring safety and high-quality passenger care.

The position requires a high school diploma or GED, 18+ years old, and the ability to obtain airport credentials. We offer competitive wages, benefits, and opportunities for growth across shifts.

Qualifications

• High School diploma or GED required.
• Must be 18+ years old and eligible for airport credentials.
• Preferred: 1 year of aviation or ground handling experience.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with check-in, boarding, and special needs.
• Operate ticketing/check-in systems; resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents with wheelchairs, strollers, and baggage handling.
• Maintain safe working conditions and comply with policies.

Skills

Team leadership

Customer service

Communication

Education

High School diploma or GED

Job description

Unifi Aviation, LLC is seeking an Airport Ramp/Customer Service Supervisor for CAK in North Canton, OH. This full-time, non-exempt role oversees a team of agents handling arrivals, check-in, boarding, and baggage services, ensuring safety and high-quality passenger care.

The position requires a high school diploma or GED, 18+ years old, and the ability to obtain airport credentials. We offer competitive wages, benefits, and opportunities for growth across shifts.