Airport Ramp & Passenger Services Specialist

Menzies Aviation; Columbus (MS); On-site; USD 30,000 - 35,000; Full time

Job summary

Menzies Aviation in Columbus, MS is seeking a Passenger Service Ramp Agent to support passenger service and ramp operations for safe, on-time aircraft handling. You will assist with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and airport safety compliance.

The role requires a high school diploma or GED, 18+ years old, ability to lift up to 70 pounds, and the capacity to work outdoors in

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older and physically capable of lifting up to 70 pounds.
• Ability to work in a fast-paced, outdoor environment and follow safety procedures.

Responsibilities

• Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently.
• Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup.
• Transport baggage and cargo between terminals, aircraft, and designated airport locations.
• Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed.
• Assist passengers with boarding, deplaning, and connecting flight information when required.
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely.
• Ensure baggage is handled accurately and delivered to the correct flights.
• Follow all airport safety procedures, TSA regulations, and company policies.
• Conduct routine inspections of equipment and report maintenance or safety concerns promptly.
• Communicate effectively with gate agents, dispatchers, supervisors, and flight crews.
• Respond quickly to operational changes, flight delays, and irregular operations.
• Maintain professionalism and a customer-focused attitude in all interactions.
• Perform other duties as requested.

Skills

Strong communication

Teamwork

Ability to work outdoors

Physical stamina

Education

High school diploma or GED

Tools

Ground support equipment operation

Job description

Menzies Aviation in Columbus, MS is seeking a Passenger Service Ramp Agent to support passenger service and ramp operations for safe, on-time aircraft handling. You will assist with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and airport safety compliance.

The role requires a high school diploma or GED, 18+ years old, ability to lift up to 70 pounds, and the capacity to work outdoors in