Airport Passenger Concierge & Gate Support

Swissport International AG; Grand Rapids (MI); On-site; USD 19,320 - 27,517; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Grand Rapids, Michigan, responsible for delivering exceptional customer service and assisting passengers with their needs. Duties include checking passenger documentation, managing baggage, and ensuring compliance with security requirements.

The ideal candidate will have a high school diploma, relevant experience, excellent communication skills, and a passion for customer service. You must be motivated and able to work independently, even in inclement weather.

Qualifications

• Relevant work experience in customer service.
• Ability to learn airline specific computer reservation/ticketing software.
• Fluency in the country-specific language is essential.

Responsibilities

• Provide all required passenger/customer services.
• Manage passenger baggage processing.
• Assist passengers through arrival and check-in processes.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Swissport International AG is seeking a Passenger Service Agent in Grand Rapids, Michigan, responsible for delivering exceptional customer service and assisting passengers with their needs. Duties include checking passenger documentation, managing baggage, and ensuring compliance with security requirements.

The ideal candidate will have a high school diploma, relevant experience, excellent communication skills, and a passion for customer service. You must be motivated and able to work independently, even in inclement weather.