Airport Operations Supervisor: Lead Service & On-Time Delivery

United Airlines; Denver (CO); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Flight privileges

Paid holidays & PTO

Job summary

United Airlines is seeking a Supervisor for Airport Operations to lead front-line teams, ensuring on-time service delivery and high-quality customer experiences at airports worldwide.

You will coach staff, monitor performance, enforce safety standards, and collaborate with partners to uphold company procedures and service goals. This role emphasizes reliability, accountability, and strong communication across shifts.

Qualifications

• High school diploma or equivalent required.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.

Responsibilities

• Lead front-line teams to deliver exceptional customer service and on-time, high-quality deliverables.
• Provide coaching, recognition, and development of staff across shifts.
• Monitor performance and ensure compliance with company standards, safety protocols, and service goals.
• Oversee performance of a team, zone, or area with data-driven improvements.
• Document investigations and actions in the case management system.

Skills

Leadership

Customer service

Team coaching

Communication

Conflict resolution

Safety awareness

IT systems

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

IT systems

Job-relevant software

Job description

United Airlines is seeking a Supervisor for Airport Operations to lead front-line teams, ensuring on-time service delivery and high-quality customer experiences at airports worldwide.

You will coach staff, monitor performance, enforce safety standards, and collaborate with partners to uphold company procedures and service goals. This role emphasizes reliability, accountability, and strong communication across shifts.