Airport Operations Officer 1

Northwest Florida Beaches International Airport; Panama City (FL); On-site; USD 44,000 - 78,000; Full time

Job summary

PANAMA CITY-BAY COUNTY AIRPORT AND INDUSTRIAL DISTRICT, NORTHWEST FLORIDA BEACHES INTERNATIONAL AIRPORT is seeking an Airport Operations Officer 1 to support terminal and landside operations. The role includes coordinating customer service for terminal facilities, assisting with regulatory compliance, and handling a range of operational issues for a small hub airport.

The position requires a four-year degree (aviation/airport management or related) and at least one year of related experience;

Qualifications

• Must communicate effectively in both oral and written form.
• Pilot’s license desirable.

Responsibilities

• Performs day-to-day routine activities to keep the airport operating efficiently.
• Coordinates/assists with project documentation and data collection.
• Ensures compliance with FAA Part 139 and TSA Part 1542 regulations.
• Provides customer service while resolving concerns and responds to email requests.

Skills

Effective communication

Education

Four-year degree

Job description

PANAMA CITY-BAY COUNTY AIRPORT AND INDUSTRIAL DISTRICT
NORTHWEST FLORIDA BEACHES INTERNATIONAL AIRPORT
JOB DESCRIPTION

CLASSIFICATION : Airport Operations Officer 1

DEPARTMENT : Operations

EFFECTIVE DATE : October 1 , 2026

PAY LEVEL : 104 ($ 43 , 575 . 51 —$ 78 , 435 . 91 )

PAY CLASSIFICATION : Non-exempt

DEFINITION : This position is entry level responsible for assisting Airport Staff with avariety of tasks including regulatory compliance, project coordination, and operational issues relating to the terminal and landside functions, including ground transportation. Assists with coordination of customer service for the terminal facilities to provide for the safety and convenience of passengers and businesses at the terminal. Provides support in all aspects of the operation of asmall hub, commercial airport including, but not limited to; public relations, operational and construction issues, and other projects. Supports administrative and office functions by providing phone and walk-in customer service.

EXAMPLES OF DUTIES : Performs day-to-day routine activities that are required to keep the airport operating efficiently and effectively. Tasking will be from awide range of areas requiring analytical and constructive thinking to develop common sense solutions. Compiles and verifies complex and/or technical information. Prepares reports, charts or tables. Evaluates data and makes recommendations based on data gathered and information provided. Researches and assembles avariety of data from office records, resolutions, or orders for incorporation into various reporting purposes. Supports projects by coordinating/assisting with project related documentation, research and data collection, coordination with tenants, stakeholders, passengers, air carriers and staff. Ensures compliance of FAA Part 139 and TSA Part 1542 regulations. Provides operational support to various departments and supporting agencies. Interaction with the traveling public, terminal and non-terminal airport tenants, and employees. Ensures timely response to e‑mail requests, researches information to answer technical questions, and provides customer service while resolving concerns. Makes use of available tools to ensure efficiency and accuracy ofwork.

QUALIFICATIONS : Four-year degree from an accredited college or university in the area of aviation management, airport management, business administration, public administration, or similar area, preferred. One year of increasingly responsible experience or combination of experience and education at apublic service airport facility highly desirable. Must be able to communicate effectively in both oral and written form. Must possess avalid Florida driver’s license with driving privileges. Pilot’s license desirable.

MISCELLANEOUS REQUIREMENTS : Must pass pre-employment drug testing as well as periodic testing in accordance with airport policy; must pass a 10 -year, fingerprint-based, criminal history records check as required by the Transportation Security Administration. Schedule will require shift-work to include evenings, weekends, and holidays to meet the needs of the airport. Subject to emergency call‑out.

WORKING ENVIRONMENT : Both indoor and outdoor working environment with exposure to dust and pollen; subject to avariety of extreme weather conditions; exposure to constant noise as well as fumes andodors.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of thisjob.

SUMMARY :

Occasionally—Lift/Carry: 20 – 35 —lbs., Push/Pull: 20 − 35 − lbs., Kneel, Climb, Crawl, Reach above Shoulder and Reach Outward,Drive

Frequently—Lift/Carry: 20 lbs or less., Push/Pull: 20 lbs. or less., Bend, Twist/Turn,Stand

Constantly - Hand/Fine Motor Skills, Walk, Sit, Type/Keyboard

DISCLAIMER :

The examples above are illustrative and not intended to describe every function which may be performed by this job class. The omission of specific duties does not preclude management from assigning specific duties not listed, if such duties are alogical assignment to the position.