Airport Operations Manager - Customer Experience

American Airlines; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) plan

Employee discounts

Job summary

American Airlines in Charlotte, NC is seeking a Customer Service Supervisor to lead daily operations at the CLT hub. You will oversee team performance, enforce safety and service standards, and mentor staff across shifts, including nights and weekends.

The role emphasizes resource utilization, cost control, and collaboration with managers and vendors to ensure smooth airport operations and exceptional guest experiences.

Qualifications

• High School Degree or GED.
• 3 years airline supervisory experience.
• 3 years airport operations experience.

Responsibilities

• Oversees day-to-day customer service operations.
• Implements revenue-maximizing and expense-control methods.
• Schedules staff and conducts grievance hearings when needed.

Skills

Supervisory experience

Customer service

Leadership

Education

High School Diploma or GED

Job description

American Airlines in Charlotte, NC is seeking a Customer Service Supervisor to lead daily operations at the CLT hub. You will oversee team performance, enforce safety and service standards, and mentor staff across shifts, including nights and weekends.

The role emphasizes resource utilization, cost control, and collaboration with managers and vendors to ensure smooth airport operations and exceptional guest experiences.