Airport Operations Lead – Safety, Service & Growth

JetBlue

Chicago (IL)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

JetBlue is seeking an Airport Operations Supervisor to lead crewmembers and partner with internal teams to execute safe, on-time airport operations. You will coach staff, coordinate shift activities, and ensure compliance with security and safety standards while delivering JetBlue Promises to customers.

The role requires strong English communication, 4-hour standing capability, and flexibility to work varied schedules including holidays.

Qualifications

High School diploma or GED.
3 years of customer service or airline experience, or 1 year JetBlue CEX.
Able to stand up to 4 hours.
Proficient in written and verbal English.
Willing to travel and work flexible hours.

Responsibilities

Oversees safety and security programs at the station per federal/local requirements.
Leads customer service via JetBlue Promises and handles escalations.
Coaches and trains crewmembers; supports development and feedback.
Briefs crews before shifts and communicates maintenance or cancellation info.
Identifies operational challenges and implements improvements for on-time performance.
Supports operational strategy and may assume managerial responsibilities.
Directs crewmembers and coordinates with stakeholders for day-to-day operations.
Maintains required Airport Ground Operations qualifications.
Escalates non-compliance and partners with JetBlue University for training.