Airport Operations Lead — Assistant Manager

VIP Hospitality, LLC; Seattle (WA); On-site; USD 39,000 - 41,000; Full time

Job summary

VIP Hospitality LLC at Seattle-Tacoma International Airport is seeking an Assistant Operations Manager to support daily STAC operations, oversee shift supervisors and frontline staff, and ensure compliance with airport safety standards.

This full-time hourly role covers 10 AM – 6 PM with leadership responsibilities and coverage during the Operations Manager’s absence, requiring strong customer service, communication, and problem-solving skills.

Qualifications

• Minimum of 2 years of leadership experience in operations, hospitality, aviation, or a similar service environment.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead teams in a fast-paced operational environment.
• Strong judgment and analytical skills.
• Proficiency in English (spoken and written).
• Ability to stand or walk for extended periods and occasionally lift up to 50 pounds.
• Must be able to pass a background check to obtain and maintain an Airport Security Badge.

Responsibilities

• Oversee daily operational coverage and staffing assignments.
• Monitor call-outs and coordinate staffing adjustments with supervisors.
• Conduct shift briefings and ensure accurate reporting and operational documentation.
• Supervise shift supervisors and frontline staff, providing direction and accountability.
• Maintain an active floor presence to support staff and resolve operational or guest service issues.
• Support employee onboarding, training, and ongoing safety and compliance programs.
• Participate in performance management, including feedback and corrective action when required.
• Ensure compliance with company policies, airport regulations, and service standards.
• Assist with quality assurance initiatives and emergency preparedness.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

English proficiency

Job description

VIP Hospitality LLC at Seattle-Tacoma International Airport is seeking an Assistant Operations Manager to support daily STAC operations, oversee shift supervisors and frontline staff, and ensure compliance with airport safety standards.

This full-time hourly role covers 10 AM – 6 PM with leadership responsibilities and coverage during the Operations Manager’s absence, requiring strong customer service, communication, and problem-solving skills.