AIRPORT OPERATIONS COORDINATOR

Munis Self Service; Portland (ME); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Sign on bonus $1,500

Relocation assistance $2,500

Job summary

The City of Portland, Maine, is hiring an entry-level Airport Operations Coordinator for PWM. The role provides centralized security and communications oversight from the 24/7/365 Operations Center and supports TSA/FAA inspections, gate assignments, and irregular operations.

The position offers a starting hourly pay of $28.49 to $32.06, with sign-on bonus of $1,500 and relocation $2,500 for external candidates, plus comprehensive benefits.

Qualifications

• Background investigations including TSA 49 CFR Part 1542 must be passed.
• Valid U.S. State Driver’s License required; airfield driving proficiency expected after probation.
• Knowledge of FAA and TSA rules and regulations; able to use MS Office and Google Workspace.

Responsibilities

• Monitor surveillance video, access control, alarms, mass notification systems, weather equipment, phones and radios.
• Assist with terminal inspections, TSA/FAA inspections, aircraft gate assignments, irregular operations, tests and audits.
• Process background checks for airport badge holders as a Trusted Agent.

Skills

Communication skills

Organizational skills

Customer service

Education

Bachelor’s degree in Airport Management

Tools

MS Office

Google Workspace

Job description

Airport Operations Coordinator

Aviation & Transportation Department - Portland International Jetport

Sign on bonus $1,500 and relocation $2,500 available to external candidate.

About the Portland International Jetport:

The Portland International Jetport (PWM) is owned and operated by the City of Portland, Maine. The largest and busiest in the state, PWM is a small hub airport, serviced by nine air carriers. In 2025, the Jetport set an all-time record with 2.5 million passengers traveling through our airport. Learn more about PWM by visiting our website

Job Summary:

The Portland International Jetport is hiring for an entry-level Airport Operations Coordinator!

An Airport Operations Coordinator provides centralized security and communications oversight for the airport while working in PWM’s 24/7/365 Airport Operations Center.

Duties & Responsibilities:

• The primary duties of this position include: monitoring surveillance video, access control, alarms, mass notification systems, weather-related equipment, phones, and radios.
• Airport Operations Coordinators assist with terminal inspections, TSA & FAA inspections, aircraft gate assignments, irregular operations, tests and audits as well as assisting airport management on matters involving safety, security, and customer service.
• Acting as “Trusted Agents”, Airport Operations Coordinators are responsible for viewing, recording, and processing background checks for airport badge holders.

Qualified Candidates Will:

• Be able to pass all local and federal background investigations, specifically TSA Regulation 49 CFR, Part 1542 as published in the Federal Registrar.
• Hold a valid U.S. State Driver’s License, or be able to obtain one prior to employment. All Airport Operations Coordinators must demonstrate proficiency in airfield driving and FAA Part 139 inspection criteria upon completion of a six month probationary period.
• Possess a working knowledge of FAA and TSA rules and regulations.
• Be comfortable with technology use, including competency with MS Office and Google Workspace.
• Display excellent organizational and communication skills, both verbal and written.
• Provide exceptional customer service to both internal and external customers including airport tenants, the general public, and City, State and Federal agencies.
• Go above and beyond to exceed customer expectations, as our Airport Operations Coordinators represent Maine to our global and domestic travelers.

Preferred Skills & Experience:

Additional consideration will be given to candidates who possess a Bachelor’s Degree in Airport Management or comparable airport related experience, experience at a commercial non-hub or larger airport in Airport Operations, Airport Security, or other applicable professional aviation experience.

Expected Hours/Schedule:

Airport Operations Coordinators work rotating 10 hour shifts/4 days a week, are required to be available for holidays and on-call shifts and are subject to mandatory overtime call-ins as the Jetport is a 24/7/365 operation.

Applications accepted until October 30, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background and driving record check.

Salary & Benefits:

This is a union position, Pro-Tech Grade MA-5, with a starting pay range of $28.49-$32.06 per hour, based on relevant years of experience, and includes shift differentials and OT opportunities.

Sign on bonus $1,500 and relocation $2,500 available to external candidate.

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.

City benefits include:

• Free employee health insurance with the completion of wellness incentives
• Thirteen paid holidays
• Sick, vacation, and personal leave
• Life, dental, vision and income protection insurances
• Choice of retirement plans, including a pension plan
• Use of City recreation facilities
• Fitness Reimbursement
• Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at [e-mail] or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email [e-mail].