Airport Lounge Guest Services Associate (Sign-On Bonus)

Hyde Park Hospitality, LLC; Cleveland (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Commute stipend

Medical insurance (Health, Dental, Vis

Monthly commute stipend

Disability insurance

Vacation and PTO

401K plan with company matching

Employee Assistance Program (EAP)

Employee corporate discounts

Job summary

Hyde Park Hospitality, LLC (HPH) operates an exclusive Airport Lounge at Cleveland Hopkins International Airport. We are hiring a Full-time Guest Service Associate to check-in guests, greet lounge visitors, and maintain the buffet and beverage service with a professional appearance.

The role offers $18.00 per hour, a $200 signing bonus, and benefits including health insurance, PTO, 401K, and a monthly commute stipend. Parking passes and airport badging fees are covered where applicable.

Qualifications

• Excellent hospitality customer service skills.
• Check-in and greet lounge guests.
• Portions and arranges food on serving dishes.
• Stores food properly to prevent spoilage.
• Cleans and maintains work areas, equipment, and utensils.
• Stock, maintain, and clean lounge buffet area.
• Prepare and serve alcoholic beverages to lounge guests.
• Bus, wash, and replenish glassware and dishware.
• Make beverages for guests.
• Dress and present yourself professionally.
• Help with additional tasks as needed by The Club.
• Good work ethic and detail orientation.

Responsibilities

• Provide excellent hospitality customer service.
• Check-in and greet lounge guests.
• Portions and arranges food on serving dishes, trays, or carts.
• Store food in designated containers and storage areas to prevent spoilage.
• Cleans and maintains work areas, equipment, and utensils.
• Stock, maintain, and clean lounge buffet area.
• Prepare and serve alcoholic beverages to lounge guests.
• Bus, wash, and replenish glassware and dishware.
• Make beverages for guests.
• Dress and represent yourself professionally.
• Complete/help with additional tasks based on the needs of The Club.
• Maintain a strong work ethic and attention to detail.
• Team oriented and reliable.

Skills

Guest greeting

Customer service

Food presentation

Beverage service

Professional appearance

Teamwork

Education

High school diploma or GED

Job description

Hyde Park Hospitality, LLC (HPH) operates an exclusive Airport Lounge at Cleveland Hopkins International Airport. We are hiring a Full-time Guest Service Associate to check-in guests, greet lounge visitors, and maintain the buffet and beverage service with a professional appearance.

The role offers $18.00 per hour, a $200 signing bonus, and benefits including health insurance, PTO, 401K, and a monthly commute stipend. Parking passes and airport badging fees are covered where applicable.