Airport Lounge Attendant - Part-Time

Hyde Park Hospitality; Grand Rapids (MI); Sur place; USD 25 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Vacation and PTO

Employee Assistance Program (EAP)

Employee Discounts

Résumé du poste

Hyde Park Hospitality is seeking a Lounge Attendant for the Grand Rapids lounge located at Gerald R. Ford International Airport. You will deliver food and beverage items to guests, engage with guests for an elevated experience, and support flawless service in a fast-paced lounge setting.

The role emphasizes hospitality focus, active listening, and teamwork with front and back of house staff. Weekend shifts and a potential sign-on bonus accompany this position.

Qualifications

• Hospitality focus with guest satisfaction as a priority.
• Maintains a friendly, cheerful demeanor to enhance guest experience.
• Active listening to understand guest needs and requests.
• Reads and interprets guest orders and instructions accurately.
• Deescalates and resolves conflicts professionally.

Responsabilités

• Ensures a positive guest experience and resolves complaints.
• Acts as liaison between front and back of house staff.
• Communicates food orders to chefs with attention to allergies and priorities.
• Assists with setting tables and clearing dishes between courses.
• Delivers food and beverages promptly and safely to guest tables.
• Checks in with guests for additional orders and water refills.
• Maintains knowledge of all food and beverage offerings.

Connaissances

Hospitality Focus

Guest Experience

Active Listening

Reading Comprehension

Conflict Resolution

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ALD GRR Part Time AD Lounge GRR, Grand Rapids, MI, US

Salary Range: $18.00 To $19.00 Hourly

Join our team and receive a $200.00 sign-on bonus!

Pay: $18.00-$19.00 per hour

Schedule: Thursdays and Fridays 12:00 PM-7:45 PM, Saturdays and Sundays 5:00 AM-12:00 PM

Lounge Attendant Job Summary

The Lounge Attendant provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items inside The Club lounge located in the Grand Rapids Gerald R. Ford International Airport. The Lounge Attendant delivers all food and beverage mobile orders directly to the guests' tables, ensuring timely service and food quality.

Lounge Attendant Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience - Maintains a friendly, cheerful, and courteous demeanor always, ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Lounge Attendant Primary Job Duties

• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner.
• Check in with guests and take additional orders or refill water, as needed.
• Inform restaurant staff about guest’s feedback or requests.
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests.
• Assist with the removal of trash throughout lounge, taking to designated disposal areas.
• Other duties as assigned.

Lounge Attendant Minimum Acceptable Qualifications

• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a face-paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 40 pounds.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Report on work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Pass and maintain all necessary licenses and certifications including, but not limited to, alcohol server and local health department food handler certifications.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Vacation and PTO

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young-but dynamic and fast-growing-company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.