Airport Line Service Technician

The City of New Braunfels; New Braunfels (TX); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Tuition reimbursement program

2:1 retirement match

Paid volunteer time off

Vacation accrual

Bilingual pay

Professional development training

Job summary

The City of New Braunfels Airport team seeks a motivated individual to assist in daily operations and customer service. Responsibilities include line service for aircraft, refueling, parking, and customer communications, while ensuring safety standards are met.

Requires a High School Diploma or GED and a valid Texas Driver’s License; prior airport experience preferred. Duties include data entry, facility inspections, and routine maintenance during all weather conditions.

Qualifications

• Minimum 1 year of airport/fixed-base operations experience, including aircraft refueling and towing.
• Knowledge of FAA/OSHA safety requirements and airport procedures.
• Ability to communicate with the public and hangar tenants professionally.

Responsibilities

• Provide high-quality customer service to the general public, hangar tenants, and visitors.
• Perform line service duties for incoming aircraft (parking, refueling, windshield cleaning, oil checks).
• Withdraw and return aircraft to hangars; secure for overnight tie-down as needed.
• Handle cashiering and clerical tasks per procedures, including data entry and file maintenance.
• Inspect, maintain, and repair airport facilities and ground support equipment per FAA/OSHA/TXDOT rules.
• Operate airport vehicles and equipment safely and report issues.
• Complete daily logs and reports; respond to emergencies as required.
• Perform other duties as assigned.

Skills

Customer service

Airport operations

Vehicle operation

Reading technical specs

Safety procedures

Education

High School Diploma or GED

Job description

Department:AirportFLSA Status:NonexemptHiring Salary:$19.56- $23.48Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?What we’re looking for: A motivated team play to join the City of New Braunfels Airport team. The New Braunfels National Airport supports more than just air travel for New Braunfels and the surrounding area. The airport and its business tenants provide airborne ambulance service, aircraft maintenance, aircraft sales, charter services, dining facilities, flight instruction, fuel, hangar space, meeting and conference rooms, and technical education opportunities. Under general supervision, performs skilled and semiskilled maintenance, repair, upkeep work, and provides customer service at the New Braunfels Regional Airport (BAZ).Benefits & Total Rewards:Our City team members are our most valuable asset! We offer Total Rewards when you join our team.Competitive medical, dental and vision insurance2:1 match on retirement contributionPaid volunteer time off – 16 hours per yearVacation accrual starts at date of hire – up to 120 hours annually your first yearGet paid to stay – longevity pay on top of your regular pay after one full yearTuition reimbursement programBilingual pay offeredKeep learning – professional and personal development training availableThe responsibilities you’ll be trusted with:The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Assists in providing for the delivery of high-quality customer service; communicates with general public, hangar tenants, day visitors and others in order to facilitate daily operations, special events and maintenance of airport grounds and buildings and to ensure a positive experience while at the airport.Performs line service duties for incoming aircraft including parking, refueling, cleaning of windshields, checking oil, and other services as requested by aircraft operators, following proper safety procedures.Withdraws and returns aircraft to hangars as requested; secures aircraft for overnight tie down when necessary.Performs cashiering and basic clerical and administrative duties in accordance with departmental procedures and City policies, including data entry, record keeping, preparing, and processing various documents, and maintaining files.Performs inspection, maintenance, and repairs of City airport facilities, including but not limited to the airfield, roadways, structures, work areas and facilities, and ground support equipment, in compliance with applicable FAA, OSHA and TXDOT (Texas Department of Transportation) regulations, as well as with departmental procedures and City policies.Assures that all activities meet state and Federal safety compliance regulations; enforces compliance with safety notices and use regulations from the Federal Aviation Administration (FAA) and Texas Department of Transportation.Operates a variety of trucks and specialized airport equipment in accordance with all safety regulations and procedure; inspects, cleans, and performs routine maintenance work on trucks and equipment; identifies and reports mechanical problems and damage.Performs routine building maintenance and custodial duties and a variety of manual labor tasks; maintains structures and equipment and makes minor maintenance repairs.Completes daily logs and reports as required.Promptly reports emergency situations to the designated parties and implements response procedures; may assist with aircraft crash rescue duties.Performs other duties as assigned or required.Your areas of knowledge and expertise that matter most for this role:Education and Experience:High School Diploma or GED; AND a minimum of one (1) year applicable airport/fixed based operations experience, specifically aircraft refueling and towing.Required Licenses or Certifications:Must possess a valid Texas Driver’s License.Required Knowledge of:City organization, operations, policies, and procedures.Applicable laws, standards and regulations relating to airport operations and safety precautions.OSHA safety standards and safe work practices, basic knowledge of ATA 103, and handling/storage of Hazmat.Tools, materials, equipment, techniques, and procedures used in maintenance and preventive maintenance of an aviation facility.General aviation and airport security and safety procedures.Airport specialty vehicle and equipment operation, maintenance, and safety procedures.Principles of record keeping and records management.Required Skill in:Performing a wide variety of skilled and semi-skilled tasks in the maintenance and repair of airport facilities and equipment.Dispensing fuel to small general aviation aircraft, turboprops, and jets.Safe operation of trucks, tools, and equipment according to airport operating and safety procedures.Reading and interpreting technical specifications for vehicles and equipment.Reading, interpreting, understanding, and applying airport safety standards and proceduresDealing tactfully and courteously with the general public and providing effective and friendly customer services. Establishing and maintaining cooperative working relationships with City employees and the general public.Operating a personal computer utilizing standard business software to include MS Office.Physical Demands / Work Environment:Work is performed outdoors, in aircraft maintenance facilities, and in an office environment. Work is performed indoors and outdoors in all weather conditions, with exposure to hazardous equipment, requires constant physical efforts for extended periods, and ability to safely lift, carry and move items weighing up to eighty (80) pounds.Must be able to work irregular hours including weekends, holidays, and evenings. May be required to work immediately before, during or immediately after an emergency or disaster.The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.