Airport Guest Services Agent: Flight Perks & Training

Envoy Air Inc; Kailua (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Amazing employee flight privileges

Training and development programs

Comprehensive health and life benefits

Job summary

Envoy Air is hiring a Passenger Service Agent in Kailua, Hawaii. Join a stable, fast-growing airline and help our passengers check in, rebook itineraries, issue boarding passes, and ensure a smooth travel experience.

The role requires rotating shifts, the ability to lift up to 75 lbs, and fluency in English. We offer amazing employee flight privileges, training and development programs, and health and life benefits (location dependent).

Qualifications

• Minimum age: 18.
• High school diploma, GED, or international equivalent.
• Must possess TSA-acceptable identification for business travel.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Must be able to read, write, fluently speak, and understand the English language.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Create a positive start to a passenger’s trip by greeting the passenger and providing a seamless check-in and ticketing experience
• Use reservation software to rebook itineraries, issue boarding passes, and collect any fees
• Inform passengers about their trip and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are on time
• Listen to passengers and resolve issues per company policies during interruptions
• May work in the Baggage Service Office to track baggage and answer questions

Skills

Customer service

Communication skills

Detail oriented

Computer literacy

English fluency

Education

High school diploma

Tools

Reservation software

Job description

Envoy Air is hiring a Passenger Service Agent in Kailua, Hawaii. Join a stable, fast-growing airline and help our passengers check in, rebook itineraries, issue boarding passes, and ensure a smooth travel experience.

The role requires rotating shifts, the ability to lift up to 75 lbs, and fluency in English. We offer amazing employee flight privileges, training and development programs, and health and life benefits (location dependent).