Airport Experience & Operations Leader

All Aviation Jobs; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Senior Manager to lead the Hubs & Gateways/Stations team within the Customer Experience Division. You will coordinate above-the-wing and below-the-wing activities through supervisors and contractors to deliver outstanding service.

The role requires a Bachelor's degree and 5 years of management experience, with airport operations and budgeting knowledge preferred. You will drive efficiency, vendor relationships, and compliance while shaping a customer-focused

Qualifications

• Bachelor's degree or equivalent training/experience
• 5 years previous management experience

Responsibilities

• Review and analyze reports to plan department activities.
• Assigns and delegates responsibility to supervisors.
• Directs work, resolves issues, and sets deadlines.
• Coordinates department activities with other departments.
• Monitors costs and prepares budgets.
• Prepares reports for upper management.
• Evaluates procedures to improve department practices.
• Communicates procedural changes to managers and staff.
• Develops relationships with vendors.
• Ensures internal audit requirements and compliance.
• Oversees staffing needs and schedules.

Skills

Leadership

Multitasking

Detail oriented

Interpersonal skills

FAA background check

Driver's license

Education

Bachelor's degree

Job description

American Airlines is seeking a Senior Manager to lead the Hubs & Gateways/Stations team within the Customer Experience Division. You will coordinate above-the-wing and below-the-wing activities through supervisors and contractors to deliver outstanding service.

The role requires a Bachelor's degree and 5 years of management experience, with airport operations and budgeting knowledge preferred. You will drive efficiency, vendor relationships, and compliance while shaping a customer-focused