Airport Customer Experience Leader | Frontline Team Coach

American Airlines; Providence (RI); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines is seeking a Customer Service Manager at the Providence airport to lead frontline staff and ensure a safe, reliable operation while delivering an elevated customer experience. The role requires coaching team members, guiding shift operations, and maintaining strong relationships with customers and internal teams.

The position offers a comprehensive benefits package and opportunities for career growth within the Customer Experience Division, including exposure to DOT/FAA

Qualifications

• High School diploma or GED required.
• 2 years experience leading others preferred.
• Knowledge of company policies and procedures and functional automation applications.

Responsibilities

• Drive operational excellence and ensure a high performing operation.
• Lead and coach frontline team members to deliver superior customer service.
• Ensure safety, compliance with regulations, and on-time operations across shifts.
• Build strong relationships with internal and external customers to maintain trust and dignity.

Skills

Customer service leadership

Frontline coaching

Communication

Decision making

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

American Airlines is seeking a Customer Service Manager at the Providence airport to lead frontline staff and ensure a safe, reliable operation while delivering an elevated customer experience. The role requires coaching team members, guiding shift operations, and maintaining strong relationships with customers and internal teams.

The position offers a comprehensive benefits package and opportunities for career growth within the Customer Experience Division, including exposure to DOT/FAA