Airport Customer Operations Manager — Lead Service

American Airlines; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) plan

Employee discounts

Job summary

American Airlines is seeking a Customer Service Manager for Airport Customer Operations in Phoenix (PHX). This role leads frontline teams, ensures safety, and delivers exceptional customer experiences in a fast-paced airport environment.

It is part of the Airports Team within the Customer Experience Division. The role requires potential for leadership development, strong communication, and adherence to company policies and union rules.

Qualifications

• High school diploma or GED required.
• Airport customer service experience preferred.
• 2 years of leadership experience.
• Knowledge of company policies and procedures and functional automation applications.

Responsibilities

• Drives operational excellence while maintaining safety and delivering exceptional customer service.
• Lead, coach and develop frontline team members for performance and culture.
• Promote effective cross-department communication and teamwork.
• Ensure safety and reliability of operations and adherence to JCBA.

Education

High School diploma or GED

Job description

American Airlines is seeking a Customer Service Manager for Airport Customer Operations in Phoenix (PHX). This role leads frontline teams, ensures safety, and delivers exceptional customer experiences in a fast-paced airport environment.

It is part of the Airports Team within the Customer Experience Division. The role requires potential for leadership development, strong communication, and adherence to company policies and union rules.