Airport Customer Service Supervisor (United) - BDL

ZipRecruiter; Windsor Locks (CT); On-site; Full time

Job summary

A leading company in customer service seeks an Airport Customer Service Supervisor in Windsor Locks, CT. This role involves supervising team operations, ensuring compliance with safety regulations, and delivering exceptional service to passengers. Candidates must possess strong customer service skills and leadership abilities, with flexibility for various shifts in a dynamic airport environment.

Qualifications

• Minimum of 2 years relevant experience required.
• Must have valid Driver’s License and pass pre-employment checks.
• Flexible for various shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise and coordinate daily activities of employees.
• Perform duties such as assisting passengers with check-in and resolving complaints.
• Conduct shift meetings and communicate with management regarding issues.

Skills

Excellent customer service skills

Strong work ethic

Teamwork

Proficiency in typing and computer use

Education

High School diploma or GED

Job description

Job Description

General information

Job Title: Airport Customer Service Supervisor (United) - BDL

Date: Saturday, May 3, 2025

Location: Windsor Locks, Connecticut

Base Pay Rate: $20.35

Full/Part Time: Full Time

Exempt or Non-Exempt: Non-Exempt

Shift: A.M. shift, P.M. shift

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees during their shifts to ensure safe and efficient operations. Supervisors ensure that customer service staff provide first-class service and act as the first line of defense for our customers. This is a customer-facing role requiring friendliness, outgoing personality, and a passion for making people happy.

Essential Functions / Key Responsibilities

• Supervise and coordinate daily activities of employees for safe and effective operations.
• Monitor and enforce safe working habits according to OSHA/TSA/DOT/FAA regulations, policies, and laws.
• Manage shift operations, including workstation assignments, training, vacations, breaks, overtime, and shift rotations.
• Enforce company policies, handle disciplinary actions, and promote equal employment opportunity and professional conduct.
• Communicate with management regarding issues.
• Conduct shift meetings.
• Perform duties such as assisting passengers with check-in, special needs, ticketing, boarding, baggage, reservations, and resolving complaints.
• Perform other duties as assigned.

Basic Qualifications

Pre-requisites

• Valid Driver’s License.
• Ability to pass pre-employment drug screening.
• Ability to pass a 10-year background check.
• Must be at least 18 years old.
• Authorization to work in the U.S.
• Complete SIDA training for airport security.

Experience

Minimum of 2 years relevant experience, with a team-oriented mindset.

Knowledge, Skills & Abilities

• Excellent customer service skills.
• Strong work ethic and teamwork skills.
• Proficiency in typing and computer use.
• Ability to understand and follow ticketing procedures and regulations.

Qualifications

Education: High School diploma or GED.

Additional Skills: Effective verbal and radio communication, leadership, conflict resolution, and creative problem-solving skills.

Working Conditions

Work Schedule: Flexibility for various shifts, including nights, weekends, holidays, and overtime in a shift bid environment.

Work Environment: Outdoors in various weather conditions, exposure to noise, fumes, dirt, and dust, alertness to moving vehicles and aircraft, and use of radio equipment.

Physical Demands

• Lift/move items of 70+ pounds regularly; lift 40-50 pounds on raised surfaces.
• Walk, climb, bend, kneel, crawl, and stoop frequently.
• Work in high or confined spaces and carry heavy items on jetways.

Supervisory Responsibilities

Supervise Customer Service Agents and Leads.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, national origin, citizenship, marital status, veteran status, or other protected classes.