Airport Customer Service Supervisor (United) - BDL

Avature; Windsor Locks (CT); On-site; Full time

Job summary

An established industry player is seeking a dedicated Airport Customer Service Supervisor to lead a team in providing exceptional service at a busy airport. In this dynamic role, you will oversee daily operations, ensuring safety and efficiency while fostering a positive environment for both employees and customers. Your strong leadership skills and commitment to teamwork will be essential as you manage shift schedules, conduct training, and resolve any issues that arise. If you thrive in a fast-paced, customer-focused setting and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 2+ years of relevant experience in customer service supervision.
• Valid Driver’s License and ability to pass background checks.

Responsibilities

• Supervise daily activities of customer service staff for safe operations.
• Manage shift schedules, employee training, and enforce company policies.

Skills

Strong work ethic

Team-oriented

Effective communication

Leadership qualities

Conflict resolution

Education

High School diploma or GED

Tools

Radio equipment

Computer keyboard

Job description

Airport Customer Service Supervisor (United) - BDL

Date

State

Connecticut

City

Windsor Locks

Base Pay Rate:

$ 20.35

Full/Part Time

Full Time

Shift

A.M. shift, P.M. shift

Requirements and Description

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!

Essential Functions / Key Responsibilities

1. Supervises and coordinates daily activities of employees to ensure safe and effective operations.
2. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
3. Responsible for shift management to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
4. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conduct, and investigates and responds to employee relations issues in a timely manner.
5. Communicates with manager concerning any problems or issues.
6. Schedules and conducts shift meetings.
7. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
8. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

1. Valid Driver’s License.
2. Ability to pass a pre-employment drug screen.
3. Ability to pass up to a 10-year background check.
4. Must be at least 18 years of age.
5. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
6. Must complete SIDA training to obtain airport authority identification security.

Experience

2+ years of relevant experience. Must be open-minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

1. Strong work ethic.
2. Ability to work in a team-oriented environment.
3. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
4. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education

High School diploma or GED.

Knowledge, Skills & Abilities

1. Able to communicate information and instructions verbally and/or via radio equipment.
2. Able to communicate effectively in a professional manner.
3. Strong leadership qualities and ability to create a passionate and efficient workforce.
4. Able to effectively resolve employee conflicts.
5. Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements

1. Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
2. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
3. Must be able to work in cramped or high places.
4. Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

Supervise team of Customer Service Agents and Leads.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.