Customer Service Supervisor - LAX

Unifi Aviation, LLC; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay (hourly employees)

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC is seeking a Customer Service Team Lead to supervise a group of passenger service agents at Los Angeles international airport. You will oversee arrivals, check-in, boarding, baggage handling, and resolve customer inquiries with a focus on safety and compliance.

The role requires strong leadership, empathy, and the ability to guide agents through complex situations, including special needs passengers, while maintaining exceptional service standards.

Qualifications

• High School diploma, GED or equivalent education.
• Must be able to obtain credentials required as per airport, state or customs requirements.
• Preferred: at least 1 year of relevant aviation or ground handling experience.

Responsibilities

• Lead a team of agents in customer service duties for arrivals, check-in, boarding and related queries.
• Assist passengers with friendly welcome and support for special needs passengers (VIP, unaccompanied minor, wheelchair).
• Operate and resolve issues in the ticketing and check-in system, including reservations and baggage handling.
• Direct passengers through Customs, Immigration, and Quarantine.
• Promote safety, anti-harassment and equal employment opportunity policies.
• Perform duties safely and report incidents or hazards per policy.

Skills

Team leadership

Customer service

Check-in/ticketing

Safety compliance

Communication

Education

High School diploma, GED or equivalent

Tools

Computerized ticketing system

Passenger service systems

Job description

Unifihas decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

• Flight Privileges : Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (CA Employees are paid bi-weekly)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties:

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualifications:

• One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."