Airport Customer Service Supervisor-ICT

ZipRecruiter; Wichita (KS); On-site; USD 38,000 - 46,000; Full time

Job summary

A leading company is seeking an Airport Customer Service Supervisor to oversee daily operations and ensure the timely delivery of services for airlines. This full-time position requires one year of experience, strong communication skills, and proficiency in Excel. The supervisor will lead customer service personnel, enforce policies, and maintain safety standards in a dynamic environment.

Qualifications

• One+ year of relevant experience required.
• Able to communicate effectively in a professional manner.
• Excel proficiency required.

Responsibilities

• Supervises daily activities of employees to ensure safe and effective operations.
• Schedules and conducts shift meetings and assists in payroll administration.
• Ensures adherence to safety guidelines and maintains safe working conditions.

Skills

Communication

Excel proficiency

Problem solving

Job description

Job DescriptionJob Description General information Job Title Airport Customer Service Supervisor-ICT Date Tuesday, December 3, 2024 State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift P.M. shift Shift Start Time03:30pm11:45pm Requirements and Description The Customer Service Supervisor safely and efficiently leads and coordinates the efforts of customer service/ ramp personnel and ensures the timely delivery of all services for airlines as contracted. The Customer Service Supervisortakes accountability for safety, operation standards, training, and policy implementation.

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits, Unifi policies and safety procedures, and all applicable laws.
• Enforces Company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, Professional Conduct, and initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with Manager concerning any problems or issues.
• Schedules and conducts shift meetings, observations
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., ramp, cabin service, cargo, baggage, passenger service).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Responsibilities for Customer Service Supervisor

• Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
• Maintain on-time connections by guiding aircraft to and from gate positions
• Protect baggage and other equipment from damage, loss, and weather conditions
• Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders
• Assist with record-keeping and documentation to ensure correct routing of baggage
• Adhere to safety guidelines and maintain safe working conditions
• Report equipment problems and breakdowns to facilitate fast repairs
• Able to perform trainer duties

Qualifications forCustomer Service Supervisor

• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
• Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
• Familiarity with basic computer programs to assist with record-keeping and baggage routing
• Possess a valid driver's license with a good driving record.
• Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
• Must be able to lift, carry, push, pull and move items up to 70 pounds or more on a regular basis.
• Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.
• Must be able to communicate by radio and other devices.

Qualifications

Experience:

• One+ year of relevant experience required.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.

• Able to communicate effectively in a professional manner.

• Excel proficiency required

• 24*7 availability required

• Travel 15%+ required

Unifi is an Equal Opportunity Employer

"Unifi is committed to equal opportunity employment regardless of , , ancestry, , , , , , , citizenship, marital status, or veteran status."