Airport Customer Service Supervisor (B6) - RNO

Unifi; Reno (NV); On-site; USD 45,000 - 52,000; Full time

Job summary

A leading company in aviation services is seeking an Airport Customer Service Supervisor to lead a team in delivering exceptional customer service. The role involves supervising operations at the airport, managing ticketing and baggage handling, and ensuring compliance with safety regulations. Ideal candidates will have a high school diploma and a passion for customer service.

Benefits

Flight privileges after 30 days for employees and eligible family members

Weekly pay for hourly employees

Paid time off for full-time staff

Comprehensive health insurance

401(k) plan

Exclusive discounts and wellness programs

Qualifications

• High School diploma or GED required.
• Minimum age 18.
• Ability to obtain necessary airport credentials.

Responsibilities

• Supervise customer service team.
• Assist passengers with a friendly approach.
• Manage ticketing, check-in, boarding, and baggage.

Skills

Customer Service

Team Leadership

Safety Compliance

Education

High School diploma or GED

Job description

Airport Customer Service Supervisor (B6) - RNO

Join to apply for the Airport Customer Service Supervisor (B6) - RNO role at Unifi.

Job Details

Location: Reno, Nevada

Pay Range: $22.00/hr (fixed)

Employment Type: Full-Time, Non-Exempt

Shift: A.M. and P.M. shifts

Company Overview

Unifi has extensive experience in aviation services, focusing on airline ground services with a vision to provide exceptional safety and customer experience. We seek passionate individuals with integrity and empathy to join our team.

Job Summary

Lead a team of agents to deliver excellent customer service across arrivals, ticketing, check-in, boarding, baggage handling, reservations, and handling inquiries or complaints.

Benefits

• Flight privileges after 30 days for employees and eligible family members
• Weekly pay for hourly employees
• Paid time off for full-time staff
• Comprehensive health insurance
• 401(k) plan
• Exclusive discounts and wellness programs

Key Responsibilities

• Supervise customer service team
• Assist passengers with a friendly approach, including special needs support
• Manage ticketing, check-in, boarding, baggage, and reservations using computerized systems
• Guide passengers through Customs, Immigration, and Quarantine processes
• Coordinate with ramp agents for loading and unloading assistance
• Ensure safety and compliance with policies and regulations
• Promote safety, anti-harassment, and equal opportunity policies
• Perform additional duties as assigned

Qualifications

• High School diploma or GED
• Minimum age 18
• Ability to obtain necessary airport credentials

Preferred Qualifications

• One year of relevant aviation or ground handling experience

Physical and Working Conditions

• Lift up to 70 lbs and perform physical tasks including walking, standing, climbing, etc.
• Work rotating shifts, nights, weekends, holidays, and in outdoor weather conditions

Equal Opportunity Statement

Unifi is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, veteran status, or marital status.