Airport Customer Service Supervisor (B6) - RNO

ZipRecruiter; Reno (NV); On-site; Full time

Job summary

A leading company in aviation services is seeking an Airport Customer Service Supervisor in Reno, Nevada. This role involves providing exceptional customer service and leading a team responsible for assisting passengers throughout their airport journey. Candidates should possess strong leadership skills and relevant experience within the aviation industry, along with a commitment to safety and customer satisfaction.

Benefits

Flight Privileges after 30 days

Paid time off for full-time employees

Comprehensive Medical, Dental, and Vision Insurance

401k for all employees

Exclusive discounts and wellness programs

Qualifications

• Must be at least 18 years old.
• One year of relevant work experience in aviation or ground handling services.
• Must be able to obtain required credentials.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with check-in and ticketing.
• Resolve complaints related to baggage services and boarding.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High School diploma or GED

Job description

Job Description

General information

Job Title: Airport Customer Service Supervisor (B6) - RNO

Date: Monday, May 19, 2025

Location: Reno, Nevada

Base Pay Rate: $22.00

Full/Part Time: Full Time

Exempt or Non-Exempt: Non-Exempt

Shift: A.M. shift, P.M. shift

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing an exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (CA Employees are paid bi-weekly)
• Full-time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties:

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications:

• High School diploma, GED, or equivalent education.
• Must be at least 18 years old.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Additional Qualifications:

• One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

• Must be able to constantly lift up to 70 lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends, and holidays, including overtime.
• Must be able and willing to work in outside weather conditions which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, religion, sex, national origin, age, disability, citizenship, marital status, or veteran status.