Airport Customer Service Supervisor ATW

Unifi; Appleton (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Unifi is seeking a passenger services supervisor to lead a team of agents responsible for arrivals, ticketing, check-in and boarding. You will ensure smooth operations and assist passengers with a focus on safety and service excellence.

The role involves managing reservations, guiding travelers through security procedures, and coordinating with ramp personnel to support passengers and expedite checkout and boarding processes.

Qualifications

• Requires high school diploma or equivalent.
• Experience in aviation or ground handling preferred.
• Strong customer service and communication skills.

Responsibilities

• Lead a team of agents in passenger service and support for arrivals, ticketing, check-in and boarding.
• Assist passengers with friendly service and special needs.
• Operate ticketing and check-in systems, handle reservations and related inquiries.
• Direct passengers through customs, immigration and security processes; coordinate with ramp staff.

Skills

Team leadership

Customer service

Communication

Regulatory awareness

Education

High School diploma/GED

Tools

Ticketing system

Airport computer systems

Job description

JOB REQUIREMENTS: Requirements and Description Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary: Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits: Flight Privileges: Offered after 30 days for employees and eligible family members! Weekly pay for hourly employees (CA Employees are paid bi-weekly) Full time starts at 30 hours per week! Paid time off (for full-time employees). Comprehensive Medical, Dental and Vision Insurance (for full-time employees). 401k for all employees.

Exclusive Discounts And Additional Wellness Programs. Job Duties

Leading a team of agents in customer service duties. Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. Direct passengers through Customs, Immigration, and Quarantine. Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. Push wheelchairs with passengers through all areas of the airport. Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws. Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity. Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position. Complete work in a safe and secure manner, following company safety and operational standards. Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications: High School diploma, GED or equivalent education. Must be at least 18 years of age. Must be able to obtain credentials required As Per Airport Or State Or Customs Requirements. Preferred Qualifications: One year of relevant work experience in the aviation or ground handling.