Admin Supervisor ATW

Unifi; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

36+ hours/week

Paid time off

Medical, dental, vision insurance

401k

Discounts & wellness programs

Job summary

Unifi seeks a supervisor to lead a team of passenger service agents, overseeing arrivals, ticketing, check-in, and related inquiries. You will ensure smooth operations and courteous service for diverse travelers at the airport.

You will manage ticketing, boarding support, and baggage handling while guiding passengers through checkpoints. The role emphasizes safety, compliance, and excellent daily execution in a fast-paced environment.

Qualifications

• High School diploma or GED (or equivalent).
• Must be at least 18 years old.
• Must be able to obtain credentials per airport/state/customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in using a computerized system.
• Direct passengers through Customs, Immigration, and Quarantine.
• Monitor and enforce safe working conditions per policies and laws.
• Perform other related duties as assigned.

Skills

Team leadership

Customer service

Passenger support

Ticketing system

Education

High School diploma or GED

Tools

Ticketing system

Airport ops tools

Job description

JOB REQUIREMENTS: Requirements and Description

Unifi has decades of experience in the aviation services industry.

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.

Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Join our team and see where the flight benefits take you.

Job Summary

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (CA Employees are paid bi-weekly)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive Discounts And Additional Wellness Programs.

Job Duties

Leading a team of agents in customer service duties.

Will also perform admininistrative duties supporting the operation.

Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

Handle all aspects of ticketing and check-in by operating a computerized system.

This includes boarding, baggage service, reservations and resolving related complaints and problems.

Direct passengers through Customs, Immigration, and Quarantine.

Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Push wheelchairs with passengers through all areas of the airport.

Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.

Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.

Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position.

Complete work in a safe and secure manner, following company safety and operational standards.

Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

High School diploma, GED or equivalent education. Must be at least 18 years of age. Must be able to obtain credentials required As Per Airport Or State Or Customs Requirements.

Preferred Qualifications: One...