Airport Customer Service Agent ATW

Unifi; Appleton (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical/dental/vision insurance

401k for all employees

Discounts & wellness programs

Job summary

Unifi is seeking customer service agents to assist passengers from arrival through check-in, boarding, and baggage handling. The role involves resolving inquiries and complaints while ensuring a smooth travel experience.

You will operate a computerized system for ticketing, reservations, and boarding, and you will follow safety procedures and company policies. Training is provided and performance rewards are highlighted in benefits.

Qualifications

• High School diploma or GED required.
• Must be at least 18 years old.
• Ability to obtain airport/state/customs credentials.
• Physical ability to lift up to 70 lbs and assist passengers.
• Willingness to work rotating shifts, including nights, weekends and holidays.

Responsibilities

• Assist passengers with arrival and check-in processes, including support for passengers with special needs.
• Handle ticketing and check-in using a computerized system, including boarding and baggage service.
• Assist passengers with reservations and respond to related queries or complaints.
• Direct passengers through customs, immigration, and quarantine as needed.
• Support ramp crew to ensure wheelchair, stroller and gate-checked items are prepared for loading and delivery.

Skills

Customer service

Ticketing & check-in

Safety awareness

Education

High School diploma or GED

Age 18+ requirement

Tools

Computerized ticketing system

Radio/communication equipment

Job description

JOB REQUIREMENTS: Requirements and Description Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage, Services, Reservations, And Any Other Queries Or Complaints. Benefits

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system.
• This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Physical requirements: Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
• Working conditions: Must be able to work in rotating shifts and hours, nights, weekends and holidays, ...