Airport Customer Service Supervisor

GAT Airline Ground Support; Saint Paul (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

GAT Airline Ground Support is seeking a Customer Service Supervisor to oversee airline customer service operations in Saint Paul, Minnesota. The role involves supervising staff, ensuring safety compliance, and coordinating with airline customers. Candidates should have supervisory experience, a high school diploma, and a strong understanding of airline operations.

Qualifications

• Experience in airport ground handling operations.
• Fluent in English (reading, writing, speaking).
• Valid Driver's License required.

Responsibilities

• Supervise airline customer service operations and ensure compliance.
• Monitor ground support equipment operations and report discrepancies.
• Coordinate staffing and manage personnel coverage.

Skills

Supervisory experience

Customer service understanding

Operational planning

Resource management

Computer proficiency

Ability to process information

Knowledge of GSE maintenance

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

MNMSP - XU, St Paul, Minnesota, United States of America

Job Description

Posted Sunday, May 18, 2025 at 4:00 AM

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification: Variable Hour, Non-Exempt

Job Summary: The Customer Service Supervisor is responsible for supervising all functions of airline customer service operations, including auditing flight paperwork for compliance, conducting personnel evaluations of leads and trainers, coordinating proper handling of OJIs (Occupational Injury and Illness reports), ensuring safety policy compliance, attending safety and team meetings, managing personnel coverage, and liaising with airline customers and airport authorities.

Job Responsibilities:

1. Monitor and ensure the safe and efficient operation of all airline ground support equipment.
2. Report any discrepancies in functional or mechanical aspects of ground support equipment.
3. Coordinate with carriers to meet cargo and baggage service needs for on-time schedules.
4. Maintain equipment safety and operational status.
5. Collaborate with other supervisors and managers across departments.
6. Determine staffing requirements and ensure disciplinary procedures are fair and timely.
7. Adhere to attendance and punctuality standards.
8. Perform under pressure within fixed time constraints.
9. Read and interpret aircraft weight and balance instructions, hazardous materials labels, loading manifests, and baggage routing tags.
10. Comply with all relevant federal, state, municipal, airport, and carrier regulations.
11. Brief crews before flights on roles and procedures.
12. Perform other duties as assigned.

Requirements:

• Strong understanding of airline customer service.
• Experience in airport ground handling operations.
• Computer proficiency (minimum 6 months), including Microsoft Word and Excel.
• Ability to operate electronic devices such as phones, computers, fax machines, printers, and timeclocks.
• Proven supervisory experience in a business setting.
• Experience in operational planning and resource management.
• Knowledge of GSE maintenance issues.
• Understanding of commercial aviation issues.
• High School diploma or GED.
• Minimum age of 18 years.
• Ability to process information efficiently.
• Valid Driver's License.
• Fluent in English (reading, writing, speaking).
• Basic computer skills.
• Previous ramp or airline experience preferred.
• Completion of all required training and certifications.
• Successful FBI fingerprint background check.

Physical Requirements:

• Physically capable of standing, lifting, bending, pushing, and pulling for extended periods.
• Repetitively lift up to 70 pounds in confined spaces.
• Work outdoors in all weather conditions with exposure to loud noises.

Work Schedule:

• Flexible to work variable shifts, including weekends and holidays.
• Extended hours during non-routine operations on short notice.

GAT Airline Ground Support is an equal opportunity employer, committed to diversity and nondiscrimination. It is a drug-free workplace, with employment contingent upon a clean driving record, background check, and drug screening. Proof of high school or GED completion is required.