Airport Customer Service Manager – Flexible Scheduling

Frontier Airlines; Phoenix (AZ); On-site; USD 62,000 - 86,366; Full time

Benefits offered by this job

Flight benefits for you and family

Buddy passes

Discounts on hotels & travel

Dress for your Day

Flexible work schedules

Total Rewards package

HOPE League charitable giving

Job summary

Frontier Airlines is seeking an Airport Customer Service Manager who will report to the General Manager of Airport Customer Service and support the Airport Sales & Operations Manager at Frontier airport locations. You will lead cross‑functional teams to deliver safe, reliable service and strong customer experiences.

The role requires a hands‑on leader with a focus on safety, regulatory compliance, budget considerations, and strong partnerships with internal teams and external stakeholders

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of passenger airline leadership experience.
• Fluency in Spanish for predominantly Spanish-speaking locations.

Responsibilities

• Lead and support airport customer service operations.
• Ensure safety, compliance with FAA/TSA/DOT.
• Drive operational performance and cost efficiency.
• Provide outstanding customer service and partnership with stakeholders.

Skills

Leadership

Interpersonal communications

Critical thinking

Problem solving

Delegation

Education

Bachelor's degree or equivalent

Job description

Frontier Airlines is seeking an Airport Customer Service Manager who will report to the General Manager of Airport Customer Service and support the Airport Sales & Operations Manager at Frontier airport locations. You will lead cross‑functional teams to deliver safe, reliable service and strong customer experiences.

The role requires a hands‑on leader with a focus on safety, regulatory compliance, budget considerations, and strong partnerships with internal teams and external stakeholders