System Operations Customer Service Leader

Frontier Airlines; Denver (CO); On-site; USD 58,394 - 77,508; Full time

Job summary

Frontier Airlines is looking for a System Customer Service Manager to oversee passenger movement across their extensive network. This role involves maximizing service efficiency while ensuring operational performance amidst flight irregularities.

The ideal candidate will have at least 3 years of experience in aviation leadership, strong communication skills, and familiarity with System Operations Control software. A commitment to customer service excellence is crucial as you will be the main point of contact for customer service operations.

Qualifications

• Minimum 3 years of demonstrated leadership/management experience in aviation.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Familiarity with System Operations Control software.

Responsibilities

• Plan and coordinate passenger movement across Frontier’s 70+ station network.
• Coordinate and manage daily customer service operations.
• Lead efforts to minimize customer impact from delays and cancellations.

Skills

Leadership experience in aviation

Attention to detail

Communication skills

Ability to multi-task

Tools

SABRE FliteTrac

Microsoft Office Suite

Navitaire

Job description

Frontier Airlines is looking for a System Customer Service Manager to oversee passenger movement across their extensive network. This role involves maximizing service efficiency while ensuring operational performance amidst flight irregularities.

The ideal candidate will have at least 3 years of experience in aviation leadership, strong communication skills, and familiarity with System Operations Control software. A commitment to customer service excellence is crucial as you will be the main point of contact for customer service operations.