Airport Customer Service Agent - Trenton

ADP, Inc.; Ewing Township (NJ); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Flight benefit privileges with airline

Paid time off

Job summary

The Landline Company at Trenton-Mercer Airport is seeking part-time Customer Service Agents to greet travelers, assist with boarding, and manage passenger information in our reservations system. Responsibilities include documenting records, handling baggage, and maintaining knowledge of Landline’s products.

This role requires a High School diploma, 2+ years in customer service, and the ability to lift up to 70 lbs. Shift runs 7 days a week, including holidays.

Qualifications

• High School Diploma, GED, or equivalent education required.
• Minimum of 2 years of customer service experience.
• Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing; USDOT safety-sensitive position.
• Ability to pass a company background check (7-year history) and TSA criminal history check (10-year history) to obtain the badge for airport access.
• Valid driver's license and reliable personal transportation are required; due to a 2:30 AM start time, dependable transportation is essential.

Responsibilities

• Greet customers and provide information about services.
• Assist customers with the boarding process.
• Answer customer questions and resolve concerns.
• Enter passenger information into reservations systems.
• Document and update customer records based on interactions.
• Load and remove baggage from Landline vehicles and carousels.
• Develop and maintain knowledge of Landline’s products and services.
• Carry out Ground Security Coordinator functions when needed.
• All other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Rapport building

Adaptability

Education

High School diploma or GED

Tools

Passenger service system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Ewing Township, NJ, US

Pay: From $19.00 per hour

Part-Time Airport Customer Service Agent

The Landline Company

Ewing Township, NJ 08628

The Landline Company ( landlineco.com ) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada. With American Airlines, we take passengers to and from the Philadelphia airport to local regional airports including Wilmington, Wilkes-Barre/Scranton, Trenton, Atlantic City, and Allentown via our signature motor coach service. We are seeking Customer Service Agents to join us at our Trenton Airport location.

The Role:

We are seeking part-time Customer Service Agents to join our team! You will be responsible for assisting customers at the Trenton-Mercer Airport in a welcoming and professional manner.

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• Carry out Ground Security Coordinator functions when needed
• All other duties as assigned

Qualifications:

• High School Diploma, GED, or equivalent education required
• Minimum of 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position)
• Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
• Valid driver's license and reliable personal transportation are required.Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic, and professional demeanor
• Excellent written and verbal communication skills
• Willingness to learn new systems and adapt to changing situations
• Ability to lift up to 70 lbs

Benefits for part-time employees:

• Paid time off
• Flight benefit privileges with our airline partners

Shift : This operation runs 7 days a week, including holidays.