Airport Customer Service Agent - SFO

Unifi Aviation, LLC; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Early pay access

Worldwide travel benefits

Medical/Dental/Vision/Telehealth

Paid Time Off

Job summary

Unifi Aviation, LLC is seeking a friendly Customer Service Agent to be the first line of defense for travelers. You will assist passengers, answer questions, and resolve issues with delayed or damaged baggage while maintaining a professional demeanor.

You must be able to lift heavy items, complete ramp and SIDA training, and pass pre-employment screens. This on-site role requires good English, local residency, and compliance with aviation security procedures.

Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Candidate should be able to speak English.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.


• Assists passengers to resolve issues with their delayed, lost, or damaged items.


• Utilizes computer software to track and catalog luggage.


• Handles customer interaction with class in an efficient, effective, and professional manner.


• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.


• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.


• High School diploma or GED.


• Candidate should be able to speak English


• Ability to pass a pre-employment drug screen.


• Ability to pass up to a 10-year background check.


• Must be at least 18 years of age.


• Must have the authorization to work in the United States as defined by the Immigrant Reform Act of 1986.


• Must complete ramp and SIDA training to obtain airport authority identification security.


• Must be able to carry heavy items up and down jetway stairs.


• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

Comprehensive Medical / Dental / Vision / Telehealth

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Paid Time Off

\"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\"