Airport Customer Service Agent — O’Hare (Evenings/Weekends)

Enterprise Mobility; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

Employee discounts on car rentals and保

Job summary

Enterprise Mobility, operating the National/Alamo car rental brands, is hiring a Customer Service Agent at O'Hare International Airport (ORD). The role provides friendly, efficient service through all rental steps, with emphasis on Emerald Aisle processes and customer satisfaction.

The position is unionized, requires open availability including evenings and weekends, and offers benefits and growth opportunities. The base pay is $19.50 per hour with potential incentive up to $1,000 per month.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• Must have 12 consecutive months of work/organizational experience.
• Previous experience working overnight, third shift or graveyard roles preferred.
• Must have a valid driver’s license with no more than 1 moving violation in the last 3 years.
• Must live within 30 minutes of O’Hare Airport.

Responsibilities

• Greets and assists customers based on needs and requests by brand.
• Identifies customer by name and verifies rental agreement and reservation.
• Ensures a pleasant, smooth rental experience and assists in exchange/return processes.
• Resolves issues fairly to maintain customer loyalty.
• Maintains friendly and helpful attitude, gathers information and prepares rental documents accurately.
• Reviews charges at vehicle return and ensures accuracy of rental parameters.

Skills

Customer service

Communication

Overnight shift

Job description

Enterprise Mobility, operating the National/Alamo car rental brands, is hiring a Customer Service Agent at O'Hare International Airport (ORD). The role provides friendly, efficient service through all rental steps, with emphasis on Emerald Aisle processes and customer satisfaction.

The position is unionized, requires open availability including evenings and weekends, and offers benefits and growth opportunities. The base pay is $19.50 per hour with potential incentive up to $1,000 per month.