Airport Customer Service Agent-CLT

Unifi; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Unifi is seeking an Airport Customer Service Agent in Charlotte. The role involves managing customer service tasks such as check-in, handling baggage issues, and providing assistance to passengers, including those with special needs. No prior experience is required as paid training is provided. Employees can enjoy flight privileges, comprehensive health benefits, and a supportive work environment.

Benefits

Flight Privileges after 30 days

Weekly pay

Paid time off for full-time employees

Medical, Dental, and Vision Insurance for full-time employees

401k for all employees

Exclusive discounts and wellness programs

Qualifications

• Must be at least 18 years of age.
• Must be able to obtain necessary airport credentials.

Responsibilities

• Assist passengers with check-in and boarding processes.
• Handle ticketing, baggage, and customer queries.
• Adhere to safety procedures and policies.

Skills

Customer Service

Communication

Education

High School diploma or GED

Job description

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This range is provided by Unifi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

General information

Job Title

Airport Customer Service Agent-CLT

Date

Monday, June 23, 2025

Entity

Unifi Aviation, LLC

State

North Carolina

City

Charlotte

Base Pay Rate

$ 16.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, P.M. shift

Requirements And Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.



We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.



No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.
  
  

Job Duties

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  
  

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
  
  

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
  
  

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.
  
  

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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