Airport Customer Experience & Staffing Leader

American Airlines; Clifton (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines seeks a staffing and operations leader in the Airports group to guide staffing models and shift bidding. You will partner with planning and finance to optimize headcount and educate leaders on JCBA governance.

Requires a Bachelor's or Master’s degree and 5+ years in business, operations, and finance, with proven leadership and cost-control abilities to drive efficient staffing and performance.

Qualifications

• Bachelor's or Master's degree or equivalent training/experience.
• 5+ years of business, operational, and financial background with experience in assessing manpower needs.

Responsibilities

• Partners with Manpower Planning (HDQ) and CE Finance to ensure proper staffing models.
• Builds the Agent and CAR shift and vacation bids with the admin team.
• Learn JCBA contract and educate front line leaders on governance.
• Maintains budgeted headcount to support customer service operations.
• Collaborates with Customer Service management, local training, and Talent Services for vacancies.
• Manages overtime programs for staffing flexibility.
• Ensures staffing meets seasonal needs and holidays.
• Develops automated tools to reduce workload and enhance decision-making.

Skills

Leadership

Presentation skills

Organization and planning

Strategic thinking

Business case development

Interpersonal skills

Education

Bachelor's degree / Master's degree or equivalent training/experience

Tools

Microsoft Office

Job description

American Airlines seeks a staffing and operations leader in the Airports group to guide staffing models and shift bidding. You will partner with planning and finance to optimize headcount and educate leaders on JCBA governance.

Requires a Bachelor's or Master’s degree and 5+ years in business, operations, and finance, with proven leadership and cost-control abilities to drive efficient staffing and performance.