Airport Customer Experience Leader

American Airlines; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines in New Orleans is seeking a dedicated leader to oversee airport front-line teams within the Customer Experience division, driving operational excellence and an elevated passenger experience.

You will coach staff, prioritize safety, and ensure on-time performance while complying with federal, state, and local regulations. A high school diploma and airport service experience are preferred, with USPS/FAA clearances as applicable.

Qualifications

• High school diploma or GED required.
• Experience in airport customer service preferred.
• Experience leading others (2+ years) preferred.
• Knowledge of policies and automated applications.
• USPS clearance or ability to obtain clearance.
• FAA background checks for SIDA access.

Responsibilities

• Drives operational excellence.
• Leads frontline team to deliver customer service.
• Ensures safe, compliant operations with regulations.
• Coaches team in skill development and culture.
• Fosters respectful, trustworthy environment.
• Builds relationships with internal/external customers.
• Allocates resources to enable high performance.
• Collaborates across departments to meet scorecard metrics.
• Ability to work extra hours and rotating shifts.

Skills

People leadership

Customer service

Communication

Problem solving

Teamwork

Microsoft Office

Time management

Decision making

Independent work

Work under pressure

Education

High School diploma or GED equivalency

Tools

Microsoft Office

Job description

American Airlines in New Orleans is seeking a dedicated leader to oversee airport front-line teams within the Customer Experience division, driving operational excellence and an elevated passenger experience.

You will coach staff, prioritize safety, and ensure on-time performance while complying with federal, state, and local regulations. A high school diploma and airport service experience are preferred, with USPS/FAA clearances as applicable.