Airport Customer Experience Leader

American Airlines; Nashville (TN); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines in Nashville seeks a Customer Service Manager for Airport Customer Experience Administration to lead front-line teams, ensure safe and reliable operations, and deliver outstanding customer service. You’ll coach staff, manage shifts, and align with JCBA guidelines while supporting company objectives.

The role emphasizes safety, teamwork, and core values, with opportunities to develop leadership within the Airport group of the Customer Experience Division.

Qualifications

• High School diploma or GED equivalency is required.
• Experience leading frontline teams in a customer service environment is preferred.
• Knowledge of policies, procedures and union/contract terms is helpful.

Responsibilities

• Drive safe, high performing operations while delivering exceptional customer service.
• Coach and mentor frontline team members to develop skills and improve culture.
• Establish and maintain relationships with team members to foster respect and integrity.
• Allocate resources and support to achieve operational goals safely.
• Produce local reporting and analyze station data to improve performance.

Skills

Leadership

Safety awareness

Communication

Coaching

Teamwork

Education

High School diploma or GED equivalency

Job description

American Airlines in Nashville seeks a Customer Service Manager for Airport Customer Experience Administration to lead front-line teams, ensure safe and reliable operations, and deliver outstanding customer service. You’ll coach staff, manage shifts, and align with JCBA guidelines while supporting company objectives.

The role emphasizes safety, teamwork, and core values, with opportunities to develop leadership within the Airport group of the Customer Experience Division.