Airport Customer Service Manager: Lead Frontline Excellence

All Aviation Jobs; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines is seeking a results-driven supervisor to lead airport customer service teams. The role focuses on operating safely, efficiently, and delivering a superior customer experience.

You will coach frontline staff, ensure compliance with FAA/DOT and other regulations, and collaborate across departments to meet performance metrics. Applicants should have a high school diploma or GED and prior airport customer service or leadership experience.

Qualifications

• High School diploma or GED required.
• Experience leading others preferred.
• Knowledge of company policies and procedures helpful.
• Strong customer service orientation and communication skills.

Responsibilities

• Drives operational excellence for frontline operations.
• Leads airport team to perform work safely, efficiently and in compliance with regulations.
• Coaches and mentors frontline staff; supports performance and culture.
• Establishes relationships with internal/external customers to ensure quality service.
• Works with multi-functional departments to meet safety and on-time metrics.

Skills

Frontline leadership

Customer service

Team coaching

Decision making

Communication

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

American Airlines is seeking a results-driven supervisor to lead airport customer service teams. The role focuses on operating safely, efficiently, and delivering a superior customer experience.

You will coach frontline staff, ensure compliance with FAA/DOT and other regulations, and collaborate across departments to meet performance metrics. Applicants should have a high school diploma or GED and prior airport customer service or leadership experience.