Airport Credentialing & Compliance Specialist

Massachusetts Port Authority; Mukilteo, Tacoma, Redmond, Mount Vernon (WA, WA, WA, WA); Vor Ort; USD 53.000 - 56.000; Vollzeit

Benefits dieser Stelle

Work/life balance

Inclusive culture

Opportunities for growth

Safe, healthy, and secure work env.

Protecting the environment

Supporting the people and businesses

Zusammenfassung

Massachusetts Port Authority (Massport) seeks a detail-oriented Trusted Agent to review airport credential applications, verify identities, and determine eligibility for airport IDs in line with TSA and Massport security requirements.

The role supports parking and permitting operations, processes payments, and maintains records while upholding confidentiality and compliance. Strong customer service and organizational skills are essential.

Qualifikationen

• 1–3 years’ administrative, security, and/or customer service experience required.
• Experience in a multi-lingual and/or an airport environment is preferred.
• Ability to maintain confidentiality and handle documentation securely.

Aufgaben

• Review and evaluate airport credential applications, verify identity and work authorization, and determine eligibility for airport IDs per TSA and Massport security requirements.
• Safeguard sensitive information, conduct quality control, support vetting processes, issue credentials, and ensure compliance with regulations.
• Process payments, issue permits, maintain records, coordinate inspections, and support financial and operational administration.
• Provide guidance on policies and procedures, resolve inquiries, and build relationships with internal and external stakeholders.

Kenntnisse

Customer service

Administrative experience

Multilingual experience

Tools

Microsoft Word

Excel

Access

Outlook

Jobbeschreibung

Massachusetts Port Authority (Massport) seeks a detail-oriented Trusted Agent to review airport credential applications, verify identities, and determine eligibility for airport IDs in line with TSA and Massport security requirements.

The role supports parking and permitting operations, processes payments, and maintains records while upholding confidentiality and compliance. Strong customer service and organizational skills are essential.