Airport Credentialing & Compliance Specialist

Massachusetts Port Authority; Boston (MA); In loco; USD 53.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work/life balance

A supportive and inclusive culture

Opportunities for growth

Providing safe, healthy, and secure工作環

Descrizione del lavoro

Massachusetts Port Authority (Massport) is seeking a Trusted Agent to support airport credentialing, security compliance, and customer service across the Boston area. You will verify identity, manage media issuance, and ensure adherence to TSA and Massport policies in a fast-paced environment.

The role emphasizes confidentiality, accuracy, and strong stakeholder communication. 1–3 years of administrative, security, or customer service experience is required, with multilingual or airport

Competenze

• 1-3 years’ administrative, security, and/or customer service experience required.
• Experience in a multi-lingual and/or an airport environment is preferred.
• Working knowledge of Microsoft Word, Excel, Access, Outlook and other database management programs as needed.
• Ability to process payments, maintain files, and successfully schedule workload as required.
• Ability to maintain confidentiality in handling all documentation, data and during all assignments.

Mansioni

• Review and evaluate airport credential applications, verify identity and work authorization documentation, and determine eligibility for airport-issued identification media in compliance with TSA and Massport security requirements.
• Maintain the integrity of airport security programs by safeguarding sensitive information, conducting quality control reviews, supporting vetting processes, issuing credentials, and ensuring compliance with federal regulations and established policies.
• Support parking violations and permitting operations by processing payments, issuing permits and passes, conducting audits, maintaining records, coordinating inspections, and ensuring accurate financial and operational administration.
• Deliver exceptional customer service by assisting the airport community, providing guidance on policies and procedures, resolving inquiries, supporting training initiatives, and building positive relationships with internal and external stakeholders.

Conoscenze

Administrative experience

Security procedures

Customer service

Multilingual preferred

MS Office

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Descrizione del lavoro

Massachusetts Port Authority (Massport) is seeking a Trusted Agent to support airport credentialing, security compliance, and customer service across the Boston area. You will verify identity, manage media issuance, and ensure adherence to TSA and Massport policies in a fast-paced environment.

The role emphasizes confidentiality, accuracy, and strong stakeholder communication. 1–3 years of administrative, security, or customer service experience is required, with multilingual or airport