Airport Communications Dispatcher Supervisor II

City Of Atlanta Careers; Hapeville (GA); On-site; USD 63,000 - 98,000; Full time

Job summary

City of Atlanta Careers is seeking an Airport Communications Dispatcher Supervisor II to lead the day-to-day operations of the Hartsfield-Jackson Atlanta International Airport AOC. You will supervise dispatch staff, oversee performance evaluations, and ensure adherence to procedures across PSAP, EMS, and airport operations.

Responsibilities include training, coordinating with agencies for mutual aid, maintaining certifications, monitoring radio/telephone traffic, and providing EMD directions and

Qualifications

• High school diploma or GED required with supervisory/managerial experience.
• GA POST Communications Officer certification within 6 months.
• EMD certification within 6 months of hire.
• Bachelor’s degree in a related field preferred.
• Experience in a public safety/airport operations environment is desirable.

Responsibilities

• Oversee day-to-day operations of the center and supervise staff.
• Conduct annual performance evaluations and manage vacation requests.
• Coordinate training and ensure adherence to procedures across PSAP, EMS, and aviation operations.
• Monitor radio/telephone traffic and ensure professional conduct.
• Provide EMD directions and triage for emergency incidents.
• Operate CAD system to track incidents and coordinate responses.
• Coordinate mutual aid with off-airport agencies when needed.
• Maintain required national/state certifications for protocols.

Skills

Microsoft Windows

Excel

Word

Office

Outlook

Leadership

Education

High school diploma or GED

GA POST Basic Communications Officer certification

EMD certification

Bachelor’s degree in business/public administration, science, aviation management, emergency management, airport operations, or related field

Tools

CAD system

Job description

Airport Communications Dispatcher Supervisor II

Hot Job

Job Description

Salary range: $63,401-$98,278

Posting expires: October 27, 2026

General Description and Classification

Under the general direction of the Hartsfield-Jackson Atlanta International Airport (HJAIA) Airport Operations (AOC) Manager or Assistant Director, this position will be responsible for providingleadership, guidance, and direction in dealing with policies and procedures.The AOC includes several integrated operations: an emergency 9-1-1 Public Safety Answering Point (PSAP) function (servicing Police, Fire, and EMS), and an additional responsibility of supporting the Department of Aviation’s divisions of Security, Operations, and Maintenance.

Responsibilities

Essential Duties and Responsibilities

Responsible for overseeing the day-to-day operations of the center, conducting annual performance evaluations, authorizing vacation requests, addressing internal and/or external concerns, documenting grievances, and, if necessary, counseling and/or issuing disciplinary sanctions.

Organizes, prioritizes, and distributes work assignments to supervisors and subordinates

Provides on-going, in-service training for all dispatchers; keeps supervisors and dispatchers updated on changes or additions in procedures affecting their job directly or indirectly.

Substitutes for other supervisors and/or co-workers in temporary absence of same; performs flexible unit assignments as needed in emergency response; performs other administrative tasks as assigned.

Periodically monitors supervisors and staff members on both radio and telephone traffic to ensure all procedures and policies are followed and all tasks are performed in a professional manner.

Prepares statistical information for performance evaluations on employees

Monitor and evaluate personnel, develop EMD improvement plans if warranted, and provide monthly reports to the AOC Manager and/or Assistant Director. Coordinate with the QA/QI Senior Supervisor to ensure that the AOCstaff meets or exceeds set standards.

Promotes a positive working environment with peers, management, and other personnel, as well as establishes a rapport that fosters teamwork while remaining professional.

Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.

Provides Emergency Medical Dispatch (EMD) directions and triage of incoming data along with post-dispatch instructions to prioritize the handling of emergency medical incidents.

Operates the Computer Aided Dispatch (CAD) system to track, record, and prioritize incidents and incident responses. Provides on-ongoing communications and coordination support to both emergency and non-emergency operations in the field as required.

Acts decisively when incident conditions and/or airport staff or facilities are endangered.

Coordinates communications with off-airport responders to airport incidents.

Staff and support the activation of the EOC as directed.

Provides quality customer service in all interactions with the public and AOC-supported operations.

Assists the newly hired personnel with coordinating with other agencies to provide mutual aid support to the airport.

Assists the QA and Training senior supervisor with keeping all personnel in compliance with the required national/state certifications for protocols.

Other related duties as assigned by the AOC Manager and/or Assistant Director.

Leadership Provided

Has formal supervisory authority over a large workgroup, frequently with an intermediate team or crew leaders or highly specialized employees, to include training, coaching, discipline, performance management, scheduling, etc.

Knowledge, Skills, and Abilities

Ability to organize, plan, supervise, instruct, and coordinate activities of assigned personnel.

Ability to aidwith training andeffectively communicate through written and oral presentations.

Ability to evaluate EMD dispatcher proficiency along with providing performance coaching and counseling.

Ability to understand and apply supervisoryguidelines, policies, initiative, discretion, good judgment, orprocedures in diverse situations.

Ability to use the established operating procedures to determine the severity of emergency events and an appropriate course of action.

Ability to work under stressful conditions, analyze and manage situations, and make decisions rapidly.

Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods.

Ability to troubleshoot equipment failures and problems. Knowledge of personal computers and commonly used software such as Microsoft Windows, Excel, Word, Office, Outlook, and other mapping, database, and I.P. systems.

Ability to respond to emergency call situations at any time. Ability to report to work during inclement weather. Ability to work any shift, holidays, and weekends.

Qualifications

Minimum Qualifications- Education and Experience

• High school diploma or GED
• 3-5 years of supervisory or managerial experience and 5-8 years of experience in an emergency call center are required.
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• GA POST Basic Communications Officer certification within the first 6 months
• EMD certification within the first 6 months

Preferred Education & Experience

• EMD certification
• Bachelor’s degree in business/public administration, science, aviation management, emergency management, airport operations, or related field
• 8-10 years of experience as a communications dispatcher or closely related area preferred.

Licensures and Certifications

The position would be expected to have licensure or professional certifications appropriate to the position.

Essential Capabilities and Work Environment

Physical, lifting, and sensory capabilities are required to perform the job successfully. Typical environmental conditions associated with job.

Job Info

• Job Identification 34359
• Job Category Operations
• Posting Date 10/13/2026, 07:40 PM
• Apply Before 10/28/2026, 03:59 AM
• Job Schedule Full time
• Locations 720 Doug Davis Drive, Atlanta, GA, 30354, US