Airport Chick-fil-A: Guest-First Operations Leader

Paradies Lagardère; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Paradies Lagardère at Dallas/Fort Worth International Airport seeks an Assistant General Manager – Chick-fil-A to lead daily restaurant operations with a people-first culture. You will drive hospitality, food quality, and service excellence while building a strong, development-minded team in a fast-paced airport setting.

The role requires 5–7 years of leadership in high-volume QSR, strong financial acumen, and a ServSafe Food Manager Certification (or within 6 months).

Qualifications

• 5–7 years of progressive restaurant leadership in high-volume environments.
• Proven ability to lead large teams and drive guest satisfaction.
• Strong financial acumen with labor and cost management experience.
• ServSafe Food Manager Certification current or within six months.
• Proficient with Microsoft Office, POS systems, and inventory tools.

Responsibilities

• Model Chick-fil-A culture of hospitality and servant leadership.
• Drive operational excellence across food quality, service speed, and safety.
• Lead staffing, scheduling, training, and performance development.
• Monitor financial metrics and manage labor, waste, and costs.
• Ensure compliance with HACCP, safety, and airport regulations.

Skills

Restaurant leadership

Team leadership

Guest service

Financial acumen

Tools

POS systems

Inventory systems

Scheduling platforms

Workforce management tools

Job description

Paradies Lagardère at Dallas/Fort Worth International Airport seeks an Assistant General Manager – Chick-fil-A to lead daily restaurant operations with a people-first culture. You will drive hospitality, food quality, and service excellence while building a strong, development-minded team in a fast-paced airport setting.

The role requires 5–7 years of leadership in high-volume QSR, strong financial acumen, and a ServSafe Food Manager Certification (or within 6 months).