Airport Assistant Manager: Lead Team, Sales & Service

Avis Budget of Wisconsin; Madison (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off (PTO) from day one

Paid holidays including birthday

Medical, dental, vision, life, and.dis

401(k) with company match

Employee discounts on car rentals

Employee assistance program

Job summary

Midwestern Wheels, Inc. (Avis Budget Group licensee) at the Madison airport location seeks an Assistant Manager to lead daily operations, guide staff development, and deliver exceptional customer experiences.

You will report to the Airport Manager and mentor employees to boost sales and service, while fostering a positive, collaborative team culture. The role requires supervisory experience, strong communication, and flexibility to work evenings, weekends, and holidays in a fast-paced setting.

Qualifications

• Previous supervisory experience required.
• Strong verbal communication skills to effectively interact with customers, co-workers, and management.
• Ability to work effectively in a fast-paced environment.
• Must be physically able to assist customers at the rental counter, including standing for extended periods.
• Ability to work flexible schedules which may include evenings, weekends, and holidays, as scheduled.
• Able to effectively handle confidential information.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.

Responsibilities

• Oversee the day-to-day operational activities of the airport location.
• Foster a positive and collaborative team environment.
• Motivate, coach, and develop staff to excel in sales and customer service.
• Assist in hiring, training, evaluating, and scheduling employees.
• Report all aspects of productivity to the Airport Manager.
• Engage with customers in a professional and friendly manner, handling inquiries and concerns effectively.
• Ensure a seamless customer experience while promoting additional products and services.
• Work a flexible schedule, including mid-shifts, evenings and weekends.

Skills

Leadership

Customer Service

Sales

Coaching

Hiring

Staff Development

Job description

Midwestern Wheels, Inc. (Avis Budget Group licensee) at the Madison airport location seeks an Assistant Manager to lead daily operations, guide staff development, and deliver exceptional customer experiences.

You will report to the Airport Manager and mentor employees to boost sales and service, while fostering a positive, collaborative team culture. The role requires supervisory experience, strong communication, and flexibility to work evenings, weekends, and holidays in a fast-paced setting.