Airport Agent - Ramp and Customer Service

Envoy Air Inc; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun team at a leading airline where your career can truly take off! As a Customer Service Agent, you will play a vital role in ensuring passengers have a positive travel experience. This entry-level position offers a variety of responsibilities, from checking in passengers to handling baggage, all while enjoying the fresh air and flexibility in your schedule. With opportunities for both full-time and part-time roles, you'll also benefit from comprehensive training, travel perks, and a supportive work environment that values your growth. If you're passionate about helping others and ready for a rewarding career, this is the perfect opportunity for you.

Benefits

Free Travel for Employees and Family

Comprehensive Benefits Package

401(k) with Company Match

Paid On-the-Job Training

Shift Flexibility

Major Discounts on Travel

Opportunity for Overtime

Qualifications

• Must be able to lift and carry bags up to 75 pounds.
• Possess a valid driver's license or passport.
• Ability to pass a drug screen and background check.

Responsibilities

• Greet passengers and provide a seamless check-in experience.
• Load, unload, and sort baggage safely.
• Work outside in all weather conditions.

Skills

Customer Service

Problem Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at TLHand watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

Pay rate: $15.46

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
• No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.

• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license or passport; some license restrictions may prohibit a candidate from being considered for this role.

• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Explore and gain more insight into Envoy Air at the following link:Envoy Job Videos

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.