Airport Agent - Ramp and Customer Service

Envoy Air Inc; Stillwater (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their ground handling team. This role offers the chance to work in a dynamic environment where you will guide aircraft, manage baggage, and ensure a smooth experience for passengers. With opportunities for training and development, you’ll be part of a fast-growing airline committed to outstanding service. If you thrive in a physical, outdoor setting and enjoy teamwork, this position could be the perfect fit for you. Join a company that values your growth and provides amazing employee flight privileges!

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Qualifications

• Minimum age: 18, high school diploma or GED required.
• Ability to lift and carry items weighing up to 75 lbs.

Responsibilities

• Guide and direct aircraft at the airport for safe departures.
• Load, unload, and sort passenger baggage efficiently.
• Drive ground equipment to assist with aircraft movement.

Skills

Communication Skills

Physical Fitness

Team Collaboration

Customer Service

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay: $13.27 / hr!

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on time.
• Load, unload, and sort passenger baggage as a baggage handler, and appropriately transfer baggage on the ramp, cargo/freight, and company materials. Some items can weigh up to 75 lbs.
• Drive ground equipment such as tugs, belt loaders, and bag carts to assist with aircraft movement and baggage handling.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft and service aircraft lavatories.
• Create a positive start for passengers by greeting them and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and handle fees.
• Inform passengers about their trips and belongings, ensuring clear communication.
• Coordinate with the team to process passenger information accurately and ensure timely flights.
• Resolve passenger issues related to flight interruptions promptly and courteously.
• May work in the Baggage Service Office to track baggage locations and assist passenger questions.

Qualifications

Who are we looking for?

Requirements:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant driver’s license or passport (some restrictions may apply)

• Ability to work rotating shifts including days, overnights, weekends, holidays, and days off
• Flexibility to work additional hours with short notice when necessary
• Ability to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Willingness to work outdoors in variable weather conditions
• Enjoy working under deadlines and in a physical outdoor environment; interest in the airline industry
• Clear, polite, and friendly communication skills
• Ability to read, write, speak, and understand English fluently

• Authorized to work in the United States without sponsorship

Please note: This description provides a brief overview of the position. It is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. Founded in 1998, Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, Instagram @EnvoyAirCareers, and Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.