Airport Agent - Ramp and Customer Service

Envoy Air; Monterey (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a fast-growing airline where your role is crucial in ensuring a smooth travel experience for passengers. As a vital part of the ground crew, you will guide aircraft, handle baggage, and provide exceptional customer service. This position offers the chance to work in a vibrant environment, with the opportunity to learn and grow in the aviation industry. With amazing employee flight privileges and comprehensive benefits, this is the perfect opportunity for those who thrive in a fast-paced, physical job and are passionate about aviation. If you’re ready to take on new challenges and make a difference, this role is for you!

Benefits

Employee flight privileges

Training and development programs

Comprehensive health benefits

Qualifications

• Minimum age of 18 and a high school diploma or equivalent required.
• Must possess a valid and unexpired state driver’s license.

Responsibilities

• Guide incoming and outgoing aircraft safely at the airport.
• Load and unload baggage, ensuring timely transfer.

Skills

Communication Skills

Problem-Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE: $16.50 / hr!

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

Qualifications

Who are we looking for?

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be willing and able to work outside in variable weather conditions.
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry.
• Able to communicate in a clear, polite, and friendly manner.
• Must be able to read, write, fluently speak, and understand the English language.
• Authorized to work in the United States without sponsorship.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.