Airport Agent - Ramp and Customer Service

Envoy Air Inc; Monterey (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and fast-growing airline committed to outstanding service. As a vital part of the team, you'll ensure safe and timely operations while providing exceptional customer experiences. This role offers flexible shifts, opportunities for career development, and amazing employee flight privileges. If you thrive in a fast-paced environment and enjoy working outdoors, this is the perfect opportunity for you to take your career to new heights. Don't miss out on being part of a team that values your contributions and supports your growth!

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Clear and friendly communication skills are essential.

Responsibilities

• Guide aircraft on taxiways for safe gate entry and exit.
• Load and unload baggage and cargo on the ramp.
• Drive ground equipment to assist with aircraft operations.

Skills

Communication Skills

Ability to Lift 75 lbs

Flexibility to Work Shifts

Customer Service

Education

High School Diploma or GED

Tools

Reservation and Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE: $16.50/hr!

Responsibilities

How will you make an impact?

Responsibilities include:

• Guiding and directing incoming and outgoing aircraft at the airport on the taxiway to ensure safe and timely gate entry and exit.
• Loading, unloading, and sorting passenger baggage, cargo, freight, and company materials on the ramp, with some items weighing up to 75 lbs.
• Driving ground equipment such as tugs, belt loaders, and bag carts to assist with aircraft push-in/out, baggage loading, and delivery.
• Collaborating with the team to ensure safe and on-time departures.
• Cleaning aircraft interiors and servicing lavatories as needed.
• Creating a positive passenger experience by greeting travelers and ensuring a seamless check-in and ticketing process.
• Using reservation and ticketing software to rebook itineraries, issue boarding passes, and handle fees.
• Communicating effectively with passengers about their trips and belongings.
• Ensuring accurate processing of passenger information and timely flight departures.
• Resolving passenger issues related to flight interruptions in a friendly and timely manner.
• Tracking baggage and handling passenger inquiries in the Baggage Service Office, if applicable.

Qualifications

Who are we looking for?

Requirements include:

• Minimum age of 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant driver’s license (some restrictions may apply)

• Ability to work rotating shifts including days, nights, weekends, holidays, and days off
• Flexibility to work additional hours on short notice
• Ability to lift and carry items weighing up to 75 lbs.
• Willingness to work outdoors in various weather conditions
• Enjoy working under deadlines and in a physical outdoor environment
• Clear, polite, and friendly communication skills
• Fluent reading, writing, speaking, and understanding of English

• Authorized to work in the United States without sponsorship

Please note: This description provides a brief overview and is not exhaustive. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight services under the American Eagle brand and ground handling services for many American Airlines flights. Founded in 1998, Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, Instagram @EnvoyAirCareers, and Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.