Airport Agent - Ramp and Customer Service

Envoy Air Inc; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a fast-growing airline where you can develop your career while enjoying amazing employee flight privileges. This role offers the chance to work in a dynamic environment, guiding aircraft and assisting passengers with their travel needs. As a vital part of the team, you'll ensure safe and timely departures while enjoying comprehensive health benefits and training opportunities. If you're looking for a rewarding job that offers both challenges and growth, this is the perfect opportunity for you!

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Ability to work in a fast-paced, outdoor environment.

Responsibilities

• Guide incoming/outgoing aircraft safely at the airport.
• Load and unload baggage and assist with ground equipment.
• Provide excellent customer service to passengers.

Skills

Communication Skills

Ability to Lift Heavy Items

Flexibility to Work Shifts

Customer Service Orientation

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

NEW PAY RATE $14.91/HR.

NO EXPERIENCE NEEDED - OFFERS ON THE SPOT

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure they are entering or leaving their gate safely and on time.
• Load, unload, sort, and transfer passenger baggage as a baggage handler on the ramp, cargo/freight, and company materials. Some items can weigh up to 75 lbs.
• Drive ground equipment such as tugs, belt loaders, and bag carts to assist with aircraft push-in/out, baggage loading, and delivery to the claim area or connecting flights.
• Collaborate with the internal team to ensure safe and on-time departures.
• May clean the interior of the aircraft and service aircraft lavatories.
• Create a positive start for passengers by greeting them and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and handle fees.
• Inform passengers about their trips and belongings, ensuring clear communication.
• Work with the team to process passenger information accurately and ensure flights depart on time.
• Address passenger issues related to flight interruptions in a friendly and timely manner.
• May work in the Baggage Service Office to track baggage location and assist passengers.

Qualifications

Who are we looking for?

• Minimum age: 18
• High school diploma, GED, or equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license (some restrictions may apply)
• Ability to work rotating shifts including days, overnights, weekends, holidays, and days off
• Flexibility to work additional hours on short notice
• Ability to carry, bend, lift, and turn with items weighing up to 75 lbs.
• Willingness to work outdoors in variable weather conditions
• Enjoy working under deadlines and in a physical outdoor environment
• Clear, polite, and friendly communication skills
• Fluent reading, writing, speaking, and understanding of English

• Authorized to work in the United States without sponsorship

Please note: This description provides a brief overview of the position. It is not an exhaustive list of all responsibilities, duties, or skills required. Duties and expectations may change at any time.

#EnvoyOUT

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.