Airport Agent - Customer Service

Envoy Air Inc; Buffalo (NY); On-site; USD 18,559 - 26,433; Full time

Benefits offered by this job

Travel benefits for employees and family

Comprehensive benefits package

401(k) with company match

Paid training programs

Flexibility in shift scheduling

Major discounts on travel services

Job summary

Envoy Air Inc in Buffalo is searching for a dedicated Customer Service Agent to provide outstanding service to passengers. This entry-level position offers paid on-the-job training and a chance to grow within a stable, fun, and fast-growing team.

The role includes responsibilities such as assisting passengers with check-in and managing baggage, all while ensuring a positive experience. With a pay rate starting at $16.33 per hour and a comprehensive benefits package, it's an excellent opportunity to take your first step towards a rewarding career.

Qualifications

• Must be 18 years or older.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Responsibilities

• Greet passengers and provide check-in and ticketing experience.
• Utilize reservation/ticketing software to manage itineraries.
• Lift customers’ bags onto the belt.

Skills

Customer service skills

Ability to lift 75 pounds

Computer proficiency

Education

High school diploma or GED

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at BUF and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $16.33 / HR

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.