Airport Agent - Ramp and Customer Service

Envoy Air Inc; Peoria (IL); On-site; USD 19,843 - 28,262; Full time

Benefits offered by this job

Free travel for you and family

Comprehensive benefits package

401(k) program with company match

Paid training and development programs

Shift flexibility

Job summary

Envoy Air Inc. is hiring a Customer Service Agent in Peoria, Illinois. In this entry-level position, you will provide exceptional service to passengers, assist with check-in processes, and manage baggage handling. Enjoy benefits like travel perks, flexible hours, and great training opportunities.

Requirements include a high school diploma, ability to lift up to 75 pounds, and a valid driver’s license. Join a fast-growing team at Envoy and take your career to new heights!

Qualifications

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant driver's license or passport.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide check-in and ticketing services.
• Rebook itineraries and issue boarding passes using software.
• Load and unload freight, mail, and baggage.

Skills

Ability to lift 75 pounds

Customer service skills

Computer skills

Education

High school diploma or GED

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at PIA and watch your career take off! You will join a stable, FUN, secure, and fast‑growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $17.46/hr

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while also achieving on‑time departures and arrivals.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9‑5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long‑term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID‑compliant, state driver’s license or passport; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre‑employment drug screen and background check.
• Authorized to work in the U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.